Senior Sales Manager (MICE)

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Senior Sales Manager (MICE) is responsible for developing and securing meetings, incentives, conferences and events business for Shangri-La in Indonesia. Requirements typically include a degree or diploma in hospitality, business or a related field, several years of hotel sales experience, and a strong record in MICE or corporate account development. Candidates should understand the Indonesian market, maintain relationships with event planners and corporate clients, negotiate contracts, prepare proposals and achieve revenue targets. Excellent communication, presentation, networking and negotiation skills are essential. The role may require travel, flexible working hours and close coordination with events, rooms, food and beverage and operations teams. Fluency in English and Indonesian is generally expected.

About the employer

Shangri-La is a major luxury hospitality group originating in Hong Kong, with hotels, resorts and residences across Asia, the Middle East, Europe, North America and other international markets. The brand is known for personalized service, refined accommodation, extensive food and beverage operations, and large-scale meeting and event facilities. Its Indonesian properties serve leisure travelers, business guests, weddings and corporate events, often combining international standards with local culture and hospitality. Employees generally work in a structured, multicultural environment with opportunities for training, internal mobility and exposure to global hotel operations. Benefits vary by property and may include service charge, meals, uniforms, medical coverage, staff rates and performance incentives. The company values guest focus, teamwork, professionalism, commercial performance and genuine care, making it a strong fit for an experienced hospitality sales professional with an established corporate and event network.

Working in Indonesia

Indonesia offers hospitality and sales opportunities across Java, Bali, Lombok, Batam and other destinations. Jakarta, on Java, is the main corporate and MICE market, while Bali is stronger for resorts, weddings, incentives and international events. Indonesian workplace culture values respect, relationship building, hierarchy and polite communication; networking and local market knowledge are particularly important in hotel sales. Lifestyle ranges from busy metropolitan living in Jakarta to a more relaxed beach-oriented environment in Bali or Lombok. Costs vary considerably, with Jakarta and popular Bali areas often requiring higher housing budgets. Foreign employees normally need employer sponsorship and an appropriate work permit and stay permit, commonly arranged through the hiring company; working on a tourist visa is not permitted. Candidates should confirm sponsorship, contract terms, accommodation, insurance, taxation and relocation support before accepting an offer. Learning basic Indonesian is highly beneficial.