Resident Manager

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Resident Manager oversees daily resort operations, guest satisfaction, service standards, departmental coordination, and financial performance while supporting the General Manager. Candidates are expected to have substantial experience in luxury hotels or resorts, strong leadership and communication skills, sound commercial judgment, and a thorough understanding of front office, food and beverage, housekeeping, and guest relations. Experience with an international hospitality brand, excellent English, operational problem-solving ability, and flexibility to work weekends, holidays, and changing schedules are typically required. The successful candidate should be highly visible, guest-focused, commercially aware, and capable of motivating multicultural teams while maintaining Shangri-La’s service standards.

About the employer

Shangri-La is a luxury hospitality group founded in Hong Kong and recognized for its Asian-inspired service, elegant properties, and strong emphasis on genuine care for guests. The group operates hotels, resorts, and residences across Asia, the Middle East, Europe, North America, and other international markets. Its Philippine portfolio includes major city hotels and destination resorts, offering accommodation, restaurants, wellness facilities, conferences, and leisure experiences. Shangri-La places considerable importance on personalized service, operational excellence, employee development, and cultural awareness. Managers are generally expected to lead by example, protect brand standards, build strong relationships with guests and colleagues, and deliver both memorable experiences and sound business results. Benefits and compensation vary by property, position, and experience, with resort roles sometimes including housing, meals, transportation, service charge, and relocation support.

Working in Philippines

The Philippines offers hospitality opportunities in Manila, Cebu, Boracay, Palawan, Bohol, and other resort destinations, particularly in hotels, restaurants, tourism, wellness, diving, and events. Work culture is generally warm, relationship-focused, and collaborative, with English widely used in professional settings. Island life can provide beaches, outdoor activities, affordable local food, and a relaxed lifestyle, although transport, healthcare access, internet reliability, and imported goods can vary outside major cities. Foreign nationals normally need an employer-sponsored work permit and appropriate visa, commonly involving an Alien Employment Permit and a 9(g) work visa; requirements should be confirmed with the employer and Philippine authorities. Relocating employees should arrange authenticated documents, medical checks, local banking, insurance, and suitable housing. Weather is tropical, with a dry season and a rainy or typhoon season, so property location and emergency procedures are important considerations.