Human Resources Supervisor

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Human Resources Supervisor supports daily HR operations, including recruitment, onboarding, employee records, attendance, benefits, training coordination and employee relations. Candidates typically need a degree or diploma in Human Resources, business administration or a related field, along with several years of hotel or hospitality HR experience. Strong knowledge of Indonesian employment regulations, payroll procedures and HR systems is desirable. The role requires good communication, discretion, organisation and problem-solving skills. The successful candidate is expected to support Shangri-La’s service standards, maintain accurate documentation, handle confidential matters professionally and build positive relationships with employees and department managers.

About the employer

Shangri-La Group is a leading luxury hospitality company headquartered in Hong Kong, operating hotels, resorts and residences across Asia, the Middle East, Europe, North America and other international destinations. Its portfolio includes the Shangri-La, Kerry, JEN and Traders brands. Shangri-La is known for warm Asian hospitality, high service standards and guest-focused experiences. Hotels commonly provide accommodation, dining, wellness, events and business facilities, supported by large multicultural teams. In Indonesia, the group has operated luxury properties serving both leisure and business travellers. Employees are generally expected to demonstrate professionalism, cultural awareness, teamwork and a strong commitment to guest satisfaction. Human Resources teams play an important role in recruitment, colleague engagement, learning, compliance and maintaining the company’s service culture.

Working in Indonesia

For a Shangri-La HR role in Indonesia, Bali is the most likely island setting, although opportunities also exist in Java and other resort destinations. Tourism creates jobs in hotels, restaurants, wellness, events, travel and supporting services, while Jakarta offers broader corporate opportunities. Indonesian culture places strong value on respect, community, religious observance and personal relationships. Bali offers a relaxed lifestyle, beaches, outdoor activities and an international community, but popular areas can be busy and housing costs are rising. Foreign nationals normally need an employer-sponsored work permit and appropriate Indonesian employment visa; working on a tourist visa is not permitted. Employers usually guide the process, but candidates should verify current requirements with Indonesian authorities. Learn basic Bahasa Indonesia, check accommodation and healthcare arrangements, and confirm salary, service charge, meals, transport and relocation support before accepting an offer.