Service Manager - Income Audit

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Service Manager - Income Audit oversees daily income auditing and ensures that hotel revenue is accurately recorded, supported, and reported. Requirements typically include a degree or diploma in accounting, finance, or hospitality management, relevant hotel finance experience, and strong knowledge of accounting controls, audits, and systems such as Opera or similar property-management software. The successful candidate is expected to supervise audit procedures, verify revenue from rooms, food and beverage, and other outlets, reconcile discrepancies, prepare reports, and coordinate with operational departments. Attention to detail, integrity, analytical ability, communication skills, and the capacity to meet deadlines are essential. Experience in an international luxury hotel environment and familiarity with Indonesian accounting practices would be advantageous.

About the employer

Shangri-La Group is a leading luxury hospitality company headquartered in Hong Kong, operating hotels, resorts, and related businesses across Asia, the Middle East, Europe, North America, and other international markets. Its portfolio includes the Shangri-La, Shangri-La Resorts, Kerry, JEN, and Traders brands. The company is known for attentive service, strong Asian hospitality values, and premium accommodation, dining, wellness, and event facilities. In Indonesia, Shangri-La properties serve business and leisure travellers and typically employ multicultural teams across hotel operations, finance, food and beverage, events, and guest services. Employees generally work in structured, service-focused environments with opportunities for professional development, cross-department exposure, and international hospitality experience. Benefits may include meals, uniforms, service charge, insurance, accommodation assistance, or transport, although these vary by property and employment contract.

Working in Indonesia

Indonesia is an archipelago with varied opportunities across Bali, Java, Lombok, and other destinations. Hospitality roles are concentrated in Bali’s resort areas, Jakarta’s business hotels, and major tourist locations such as Yogyakarta, Batam, and the Gili Islands. Bali offers an international, tourism-driven lifestyle, while Java provides denser cities, stronger transport links, and broader corporate opportunities. Indonesian culture values respect, community, family, and religious diversity; modest dress and awareness of local customs are important. Living costs vary, with Bali’s popular areas often more expensive than smaller cities. Foreign nationals normally need an employer-sponsored work visa and work permit, and should not work on a tourist visa. Employers commonly assist with immigration documentation, but candidates should confirm sponsorship, accommodation, tax, insurance, and contract terms before relocating. Learning basic Bahasa Indonesia is highly useful. International hires should also check healthcare access, housing, transportation, and local regulations before arrival.