Service Leader - HR

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Service Leader – HR supports daily human resources operations, including recruitment coordination, employee records, onboarding, training administration, staff engagement, attendance monitoring, and compliance with company policies and Philippine labor regulations. Candidates are generally expected to have a degree in Human Resources, Business Administration, or a related field, along with relevant experience in hospitality or a similar service environment. Strong communication, organization, discretion, problem-solving ability, and familiarity with HR systems are important. The successful candidate should be approachable, service-oriented, confident in dealing with employees at all levels, and able to work flexible hours in a fast-paced luxury hotel.

About the employer

Shangri-La Group is a major luxury hospitality company founded in Hong Kong, with hotels, resorts, and related businesses across Asia, the Middle East, Europe, North America, and other international markets. Its properties are known for attentive service, high-quality facilities, distinctive local experiences, and the Shangri-La brand’s emphasis on warm hospitality. In the Philippines, Shangri-La operates prominent city hotels and island resorts, employing teams across guest services, food and beverage, engineering, wellness, and corporate support functions. The company typically offers structured training, career development opportunities, and an international working environment. Human Resources leaders play an important role in maintaining staff engagement, supporting operational standards, coordinating recruitment, and ensuring that employees receive consistent guidance and support.

Working in Philippines

The Philippines offers hospitality and tourism opportunities in Manila, Cebu, Boracay, Palawan, Bohol, and other resort destinations. Common roles include hotel operations, restaurants, guest relations, wellness, events, marine activities, and HR support. Filipino culture is friendly, family-oriented, and strongly influenced by community, faith, music, and diverse regional traditions. Island life can be relaxed and scenic, although transport, healthcare, internet access, and supplies may be less convenient outside major towns. Living costs vary considerably; resort islands may be more expensive than provincial areas. Foreign workers generally need an employer-sponsored work permit and an appropriate visa, commonly an Alien Employment Permit together with a 9(g) pre-arranged employee visa. Employers often assist with documentation, accommodation, and relocation arrangements. Candidates should confirm housing, transportation, medical coverage, contract terms, and local tax obligations before accepting an offer.