Resident Manager

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Resident Manager supports the General Manager in overseeing daily resort operations, guest satisfaction, service standards, financial performance, and departmental coordination. Candidates are typically expected to have a degree or professional qualification in hospitality management and substantial experience in a luxury hotel or resort, including leadership of multiple operational departments. Strong knowledge of rooms, food and beverage, guest relations, budgeting, health and safety, and quality management is important. The role requires confident communication, commercial awareness, cultural sensitivity, and the ability to coach diverse teams. The successful candidate should be highly visible, hands-on, calm under pressure, and committed to Shangri-La’s service standards and guest-focused culture.

About the employer

Shangri-La Group is a leading luxury hospitality company founded in Hong Kong and operating hotels, resorts, and residences across Asia, the Middle East, Europe, North America, and other international markets. Its brands are known for warm Asian hospitality, personalized service, premium accommodation, and well-developed dining, wellness, and event facilities. In the Philippines, Shangri-La operates prominent properties in destinations such as Manila, Cebu, and Boracay. The company places strong emphasis on guest satisfaction, employee development, responsible business practices, and long-term relationships with local communities. A Resident Manager at Shangri-La would work within a structured international organization while managing the practical demands of a high-end Philippine resort or hotel, including service quality, operational efficiency, people leadership, and commercial performance.

Working in Philippines

The Philippines offers strong opportunities in hotel and resort management, tourism, food and beverage, aviation, retail, business process outsourcing, and remote work. Major hospitality markets include Manila, Cebu, Boracay, Palawan, Bohol, and Davao. Life varies from fast-paced urban living to relaxed coastal communities, with generally warm weather, affordable local food, English widely used, and a culture centered on family, friendliness, and community celebrations. Resort locations provide beaches, diving, island trips, and outdoor activities, although transport and internet reliability can vary outside major cities. Filipino citizens do not need a visa to work domestically. Foreign employees normally require employer sponsorship, an Alien Employment Permit, and an appropriate work visa, commonly a 9(g) pre-arranged employee visa. Candidates should confirm salary, housing, insurance, taxation, relocation support, and visa processing directly with the employer before moving.