Service Leader - F&B (Sinfully)

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Service Leader – F&B supports the smooth operation of the Sinfully outlet by supervising daily service, coordinating with kitchen and front-of-house teams, maintaining Shangri-La service standards, and responding to guest needs. Candidates should have hospitality or restaurant experience, strong communication skills, a professional appearance, and a sound understanding of food and beverage service. Experience leading or coaching a team, handling guest concerns, managing service procedures, and following food safety and hygiene requirements is expected. The successful candidate will be guest-focused, organized, dependable, and comfortable working flexible shifts, weekends, and holidays in a busy luxury hotel environment.

About the employer

Shangri-La Hotels and Resorts is a global luxury hospitality group founded in Hong Kong, operating hotels, resorts, residences, and related businesses across Asia, the Middle East, Europe, North America, and other destinations. The group is known for warm Asian hospitality, high service standards, refined accommodation, dining, wellness, and conference facilities. Its Philippine properties include luxury resorts and city hotels serving leisure, business, and international guests. Shangri-La places strong emphasis on personalized service, employee development, teamwork, cultural respect, and responsible operations. Team members commonly work in multicultural environments where attention to detail, courtesy, professionalism, and genuine care for guests are highly valued. Benefits and working conditions vary by property, position, and employment status, so candidates should confirm the exact package, accommodation arrangements, service charge, and work schedule directly with the recruiting hotel.

Working in Philippines

The Philippines offers varied opportunities in hotels, resorts, restaurants, tourism, retail, business services, and remote work. Popular destinations include Manila, Cebu, Boracay, Palawan, Bohol, and Davao, each offering different lifestyles. Filipino culture is friendly, family-oriented, and community-minded, with English widely used in workplaces and daily communication. Island living can provide beaches, outdoor activities, and a relaxed social atmosphere, although transport, internet reliability, healthcare access, and living costs differ considerably by location. Major resort areas may have higher rents and seasonal employment patterns. Foreign nationals normally need an employer-sponsored Alien Employment Permit and an appropriate work visa, commonly a 9(g) pre-arranged employee visa; working on a tourist visa is not permitted. Employers usually assist with immigration paperwork, but requirements can change, so applicants should confirm details with the company and the Philippine Bureau of Immigration before relocating.