Director of Chinese Operations

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Director of Chinese Operations is expected to lead and develop Shangri-La’s Chinese-market business in the Philippines. Requirements typically include strong Mandarin and English communication skills, substantial experience in luxury hotels, tourism, sales, guest relations or operations, and a solid understanding of Chinese travel preferences and business culture. The candidate should be commercially minded, culturally aware and capable of building relationships with travel agencies, corporate accounts and strategic partners. Expectations include increasing Chinese guest arrivals and revenue, coordinating with hotel departments, managing market-focused initiatives, representing the brand professionally and delivering exceptional service standards. Strong leadership, negotiation, networking and organizational skills are essential.

About the employer

Shangri-La Group is a leading luxury hospitality company founded in Hong Kong, with hotels, resorts and residences across Asia, the Middle East, Europe, North America and other major destinations. The group is known for its distinctive Asian hospitality, high service standards and well-established luxury brands, including Shangri-La Hotels and Resorts, Kerry Hotels, JEN and Traders. Its Philippine properties serve leisure and business travelers in destinations such as Manila, Cebu and Boracay. Shangri-La places strong emphasis on personalized guest service, employee development, cultural understanding and responsible tourism. Working for the group may offer exposure to international hotel operations, diverse guests and established career pathways in hospitality, commercial strategy and leadership.

Working in Philippines

The Philippines offers opportunities in hotels, resorts, restaurants, tourism, business services, technology and customer support, particularly in Manila, Cebu, Boracay and other major destinations. Filipino culture is welcoming, family-oriented and strongly influenced by Spanish, American and Asian traditions; English is widely used, while Mandarin can be valuable in tourism and commercial roles. Island life ranges from busy urban living to relaxed coastal communities, with generally warm weather, affordable local food and active outdoor lifestyles. Foreign nationals normally need an employer-sponsored work permit and appropriate visa, commonly involving approval from the Department of Labor and Employment and immigration authorities. Employers often assist with documentation, although candidates should confirm current rules before relocating. Housing, healthcare, transport and schooling costs vary significantly by island, so relocation packages and benefits should be reviewed carefully.