Service Manager- F&B Service (Lobby Lounge)

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Service Manager will oversee daily operations of the Lobby Lounge, ensuring excellent food and beverage service, guest satisfaction, smooth teamwork, and compliance with Shangri-La standards. Requirements typically include a hospitality or related qualification, several years of experience in restaurant, bar, or hotel operations, strong knowledge of F&B service, and good English communication skills. The successful candidate should be confident supervising staff, handling guest concerns, coordinating with the kitchen and other departments, controlling costs, and maintaining cleanliness and safety standards. Flexibility for shifts, weekends, and holidays is expected. Leadership, attention to detail, a professional appearance, and a genuine service-oriented attitude are essential.

About the employer

Shangri-La Group is a leading luxury hospitality company headquartered in Hong Kong, operating hotels, resorts, residences, and related businesses across Asia, the Middle East, Europe, North America, and other regions. Its properties are known for attentive service, comfortable surroundings, and the brand promise of warm Asian hospitality. In the Philippines, Shangri-La operates prominent properties including Shangri-La The Fort in Manila, Edsa Shangri-La in Mandaluyong, and Shangri-La Mactan in Cebu. The group employs professionals across hotel operations, food and beverage, guest services, wellness, sales, engineering, and corporate functions. Employees generally work in a structured, guest-focused environment with opportunities for training and career development. Service standards are high, and managers are expected to lead teams professionally while protecting the guest experience and the company's reputation.

Working in Philippines

The Philippines offers hospitality opportunities in Manila, Cebu, Boracay, Palawan, Davao, and other tourism centers, with demand for restaurant, hotel, resort, spa, and event professionals. Filipino culture is welcoming, family-oriented, and strongly influenced by both Asian and Western traditions; English is widely used in workplaces. Lifestyle varies from busy urban living to relaxed coastal communities, with generally affordable food, transport, and accommodation, although Manila and major resort areas can be expensive. Foreign workers normally need an employer-sponsored Alien Employment Permit and an appropriate work visa or permit before starting employment. Employers often assist with documentation, but requirements should be confirmed with Philippine authorities. New arrivals should plan for tropical weather, seasonal storms, traffic in major cities, and differences in housing and healthcare access between urban and island locations.