Front Office Staff (Reception)

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Front Office Staff welcomes guests, handles check-in and check-out, manages reservations and room information, responds to enquiries, processes payments, and coordinates with housekeeping and other departments. Candidates are generally expected to have customer-service or hotel experience, good spoken and written English, basic computer skills, and a professional, well-groomed appearance. Familiarity with hotel property-management systems is an advantage. The role requires a friendly attitude, accuracy, patience, discretion, and the ability to remain calm during busy periods. Flexibility to work shifts, weekends, and public holidays is essential, along with a genuine commitment to Shangri-La’s standards of hospitality.

About the employer

Shangri-La Hotels and Resorts is a leading luxury hospitality group founded in Hong Kong, with hotels, resorts, and residences across Asia, the Middle East, Europe, North America, and other international destinations. Its properties are known for warm Asian hospitality, attentive service, comfortable accommodation, and high-quality dining and leisure facilities. In the Philippines, Shangri-La operates prominent properties including Shangri-La The Fort in Bonifacio Global City, Edsa Shangri-La in Mandaluyong, and Shangri-La Mactan in Cebu. The company employs people across hotel operations, food and beverage, guest services, finance, engineering, wellness, and management. Employees are typically expected to demonstrate courtesy, teamwork, cultural awareness, and strong attention to detail while creating memorable experiences for guests.

Working in Philippines

The Philippines offers hospitality opportunities in Manila, Cebu, Boracay, Palawan, Davao, and other resort destinations. Hotels and resorts regularly recruit receptionists, food-and-beverage staff, housekeepers, chefs, spa workers, and supervisors, with stronger prospects for candidates who have English skills and recognized hotel experience. Filipino culture is friendly, family-oriented, and community-minded, and English is widely used in workplaces. Lifestyle varies from busy city living to relaxed coastal communities, with generally affordable food, transport, and accommodation compared with many international destinations. Foreign employees normally need an employer-sponsored work permit and appropriate visa, while Filipino citizens need valid identification and employment documents. Relocation should include checking accommodation, transport, healthcare, taxes, and local regulations. The tropical climate, island travel, and welcoming communities are major attractions, although traffic, humidity, and seasonal storms should be considered.