Senior IT Officer

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Senior IT Officer is expected to support the hotel’s technology infrastructure, including computers, networks, servers, telecommunications, guest-facing systems and cybersecurity controls. Typical requirements include a diploma or degree in Information Technology, several years of relevant experience, strong troubleshooting skills and familiarity with hotel systems such as property-management and point-of-sale platforms. The successful candidate should be customer-focused, organised and able to respond quickly to technical incidents. Responsibilities may include supervising vendors, maintaining IT documentation, supporting users, monitoring system performance, assisting with projects and ensuring reliable technology services for guests and colleagues. Flexibility to work shifts, weekends or on-call schedules is normally required in hotel operations.

About the employer

Shangri-La Group is a major luxury hospitality company headquartered in Hong Kong, operating hotels, resorts and residences across Asia, the Middle East, Europe, North America and other international markets. Its portfolio includes the Shangri-La, Kerry, JEN and Traders brands. The group is known for personalised service, strong food and beverage operations, wellness facilities and high standards of guest experience. In Malaysia, Shangri-La properties operate in destinations such as Kuala Lumpur, Penang, Kota Kinabalu and Rasa Ria, offering opportunities across hotel operations, engineering, technology, finance and management. Employees typically work in a multicultural environment where service quality, teamwork, professional presentation and attention to detail are important. Benefits may vary by property but can include staff meals, accommodation assistance, medical coverage, training and hotel stay privileges.

Working in Malaysia

Malaysia offers varied opportunities in hospitality, information technology, tourism, finance, manufacturing and digital services. Island and coastal destinations such as Langkawi, Penang, Kota Kinabalu and parts of Sabah provide resort, hotel and tourism jobs, while Kuala Lumpur has the broadest corporate market. Malaysian culture is multicultural, with Malay, Chinese, Indian and indigenous influences; English is widely used in business and hotels. Lifestyle costs are generally moderate, although central Kuala Lumpur and popular resort areas can be more expensive. Public transport is strongest in major cities, while island living may require a car or scooter. Foreign employees usually need an Employment Pass arranged and sponsored by the employer before starting work. Relocation commonly involves securing accommodation, arranging insurance, opening a local bank account and checking tax requirements. Weather is tropical, hot and humid year-round, with regional monsoon seasons.