Service Leader - F&B (Room Service)

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Service Leader – F&B (Room Service) oversees daily in-room dining operations, ensuring prompt, accurate and courteous service. Candidates typically need hospitality experience, preferably in room service or a hotel restaurant, strong communication skills and a good understanding of food and beverage standards. The role requires leadership ability, attention to detail, menu and product knowledge, cash-handling awareness and confidence using hotel ordering or point-of-sale systems. The successful candidate is expected to coordinate with the kitchen and other departments, manage guest requests and complaints professionally, coach team members, maintain hygiene and service standards, and support efficient shift operations. Flexibility to work rotating shifts, weekends and public holidays is essential.

About the employer

Shangri-La Hotels and Resorts is a major luxury hospitality group founded in Hong Kong, with hotels, resorts and residences across Asia, the Middle East, Europe, North America and other international markets. The company is known for personalised service, comfortable surroundings and strong destination-based properties. Its portfolio includes luxury city hotels, island resorts and business hotels, supported by restaurants, wellness facilities, events and guest activities. Shangri-La places importance on genuine hospitality, employee development, operational excellence and cultural awareness. In the Philippines, the group operates well-known properties in locations including Manila, Cebu and Boracay, subject to current portfolio changes. Employees generally work in structured hotel environments with international service standards, opportunities for training and potential career mobility within the wider group.

Working in Philippines

The Philippines is an archipelago with varied opportunities across Manila, Cebu, Boracay, Palawan and other tourism destinations. Hospitality jobs are common in hotels, resorts, restaurants, cruise services and travel businesses, while Manila also offers roles in finance, technology and corporate services. Filipino culture is generally warm, family-oriented and welcoming, with English widely used in workplaces. Life can be lively and affordable, although Manila is busy and traffic is significant; island destinations offer a more relaxed lifestyle but may have higher seasonal costs. Foreign nationals normally need an employer-sponsored work permit and appropriate visa, commonly arranged with support from the hiring company; working on a tourist visa is not permitted. Applicants should confirm documents, accommodation, transport, healthcare and local employment conditions before relocating. Weather is tropical, with a dry season and a rainy or typhoon season.