Service Leader - F&B (Pool Bar)

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Service Leader – F&B (Pool Bar) supervises daily pool-bar operations, ensuring guests receive efficient, friendly and professional service. Requirements typically include hospitality or food-and-beverage experience, good English communication skills, knowledge of beverages and service standards, and the ability to lead a team. Experience in a resort, hotel or busy bar environment is preferred. The successful candidate is expected to organize shifts, monitor service quality, handle guest requests and complaints, maintain hygiene and safety standards, control stock, and support revenue targets. Flexibility to work rotating shifts, weekends and holidays is essential. A positive attitude, strong teamwork, attention to detail and confidence working in a poolside environment are important.

About the employer

Shangri-La is a leading luxury hospitality group founded in Asia, operating hotels, resorts and related businesses across the world. Its properties are known for warm Asian hospitality, high service standards and strong attention to guest comfort. In the Philippines, Shangri-La operates several well-established hotels and resorts in destinations such as Manila, Cebu and Boracay. The company offers roles across food and beverage, rooms, culinary operations, guest services, wellness and corporate support. Employees generally work in a structured international environment with opportunities for training, career development and mobility between properties. Service-focused candidates who enjoy working with diverse guests and maintaining premium hospitality standards may find the company a strong platform for building a long-term hotel career.

Working in Philippines

The Philippines offers hospitality opportunities across major islands, including Luzon, Cebu, Boracay, Palawan and Mindanao. Resorts, hotels, restaurants, cruise businesses and tourism operators regularly recruit service, culinary, housekeeping, wellness and management staff. Filipino culture is generally warm, family-oriented and welcoming, with English widely used in workplaces. Lifestyle varies from busy metropolitan living in Manila to relaxed beach communities in Boracay, Palawan or Cebu. Living costs depend on the destination, while resort jobs may provide meals, accommodation or service charge benefits. Foreign nationals normally need an employer-sponsored work permit and appropriate visa before starting employment; requirements should be confirmed with the employer and Philippine immigration authorities. New arrivals should budget for transport, deposits, medical checks and local registration. Research housing, healthcare, weather conditions and emergency services before relocating.