Learning, Development, and Service Excellence Supervisor

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Learning, Development, and Service Excellence Supervisor supports the design and delivery of employee training, orientation, service standards, and performance-development initiatives. Candidates typically need a diploma or degree in hospitality, human resources, education, or a related field, along with hotel experience and strong knowledge of training practices. Previous experience in luxury hospitality, service-quality programs, presentation, coaching, and learning systems is advantageous. The successful candidate should be organized, confident, approachable, and able to work with employees at all levels. Expectations include maintaining Shangri-La service standards, coordinating training schedules, evaluating learning outcomes, supporting career development, and promoting a consistent culture of guest service and continuous improvement.

About the employer

Shangri-La is a major international luxury hospitality group founded in Hong2 Kong and known for its Asian-inspired hospitality, personalized service, and high-quality hotels and resorts. The company operates properties across Asia, the Middle East, Europe, North America, and other global destinations. Shangri-La hotels commonly offer accommodation, dining, events, wellness, and resort experiences, supported by strong service and operational standards. In the United Arab Emirates, the group has established luxury hospitality operations serving both international visitors and local guests. Employees are generally expected to demonstrate warmth, professionalism, cultural awareness, and attention to detail. The company places importance on guest satisfaction, employee development, teamwork, and service excellence. Benefits for eligible employees may include accommodation or housing support, meals, transportation, medical insurance, annual leave, travel concessions, and an employer-sponsored work visa, although packages vary by property and contract.

Working in United Arab Emirates

The United Arab Emirates is not an island destination, but it offers coastal city living, beaches, desert landscapes, and vibrant multicultural communities. Hospitality opportunities are concentrated in Dubai, Abu Dhabi, Ras Al Khaimah, and other resort areas, with demand for trained professionals in hotels, restaurants, events, and guest services. The culture combines Emirati traditions, Islamic values, and a large international workforce. Respectful dress and behavior are important, particularly during Ramadan and in public places. Lifestyle options range from modern shopping, dining, and entertainment to outdoor activities such as desert trips, diving, and water sports. Most expatriates require an employer-sponsored residence and work visa; the employer normally arranges medical checks, Emirates ID processing, and related documentation. Candidates should confirm accommodation, transport, insurance, airfare, and gratuity terms before accepting an offer. Living costs can be high, especially in Dubai, so housing benefits are valuable.