Order Taker - In Room Dining

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Order Taker - In Room Dining receives and records guest food and beverage orders by telephone, explains menu items, confirms preferences, and coordinates accurately with the kitchen and service team. Candidates should have hospitality or customer-service experience, clear communication skills, good telephone manners, and strong attention to detail. Fluency in English is generally expected; Cantonese and Mandarin are valuable in Hong Kong. The role requires a professional appearance, a calm and helpful attitude, efficient order handling, and flexibility to work shifts, weekends, and public holidays. Familiarity with hotel systems and food-safety standards is advantageous.

About the employer

Shangri-La Hotels and Resorts is a luxury hospitality group founded in Hong Kong and known for warm Asian-inspired service. The company operates hotels, resorts, and residences across Asia, the Middle East, Europe, North America, and other international destinations. Its properties typically provide accommodation, restaurants, lounges, meeting facilities, wellness services, and guest experiences designed around personalized care. Shangri-La places strong emphasis on hospitality standards, employee development, cultural understanding, and service excellence. In Hong Kong, the group has established luxury properties serving international business and leisure travelers. Employees may benefit from structured training, staff meals, uniform support, medical coverage, service-charge arrangements, and opportunities to transfer within the wider hotel network, although exact benefits depend on the property and employment contract.

Working in Hong Kong

Hong Kong is a compact, energetic city with strong opportunities in hotels, restaurants, tourism, finance, retail, technology, logistics, and professional services. Hospitality jobs are concentrated in Hong Kong Island, Kowloon, and major resort areas, with English widely used in international hotels and Cantonese important for daily life. The culture combines Chinese traditions, international influences, fast-paced city living, and excellent food. Residents enjoy efficient public transport, hiking trails, beaches, shopping, nightlife, and nearby islands. Housing is expensive, so many employees share apartments or live in areas connected by the MTR. Foreign workers normally need an employer-sponsored visa, commonly under the General Employment Policy, and must meet qualification and salary requirements. Employers may assist with documentation, but candidates should confirm visa eligibility before accepting an offer. New arrivals should arrange accommodation, an identity card, banking, healthcare coverage, and tax registration.