Security Supervisor

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Security Supervisor oversees daily security operations, protects guests, employees and hotel assets, and helps maintain a safe environment throughout the property. Requirements typically include supervisory experience in hotel security, security training or relevant qualifications, good knowledge of emergency procedures, incident reporting and access control, and the ability to communicate in English and Cantonese; Mandarin is advantageous. The successful candidate is expected to lead and coach security officers, monitor surveillance systems, respond calmly to emergencies, investigate incidents, coordinate with local authorities when necessary, and provide professional guest service. Flexibility for shifts, weekends and public holidays, physical fitness, reliability and strong judgement are essential.

About the employer

Shangri-La is an international luxury hospitality group founded in Hong Kong and recognised for its Asian-inspired approach to service. The group operates hotels, resorts and other hospitality properties across Asia, the Middle East, Europe, North America and beyond under brands including Shangri-La, Kerry Hotels, JEN by Shangri-La and Traders. Its properties typically focus on personalised guest experiences, high service standards, comfortable accommodation, dining, meetings and wellness facilities. Shangri-La places importance on hospitality, teamwork, professional development and respect for local culture. In Hong Kong, the company has a strong presence and is known for luxury city hotels serving business travellers, leisure guests, families and international events. Employment commonly offers structured hotel operations experience, staff benefits and opportunities for progression within the wider group, although exact terms depend on the property, position and employment contract.

Working in Hong Kong

Hong Kong is a compact, energetic city and territory combining dense urban districts with beaches, hiking trails and outlying islands. Hospitality, security, retail, finance, technology, logistics and healthcare provide varied employment opportunities, especially for candidates with Cantonese, English or Mandarin skills. The culture blends Chinese traditions with international influences; respect, punctuality and efficient service are highly valued. Lifestyle options range from busy nightlife and world-class dining to quiet villages, country parks and coastal walks. Non-residents generally need an approved employment visa before starting work, with the employer normally supporting the application and demonstrating a genuine position and suitable salary. Applicants should prepare qualifications, references, a passport and proof of relevant experience. Housing is expensive, particularly near central districts, so many workers consider shared accommodation or areas connected by the efficient MTR. Public transport is excellent, but work schedules may include long shifts, weekends and public holidays.