Room Attendant (房務員)

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Room Attendant is responsible for cleaning and preparing guest rooms, bathrooms, corridors and other assigned areas to Shangri-La’s standards. Duties include making beds, replenishing amenities, reporting maintenance issues, handling guest requests and protecting guest privacy. Candidates should ideally have hotel housekeeping experience, good attention to detail, physical stamina and a polite, service-minded attitude. The role requires standing and walking for extended periods, lifting supplies and working flexible shifts, including weekends and public holidays. Basic communication skills in English or Chinese are useful, along with reliability, teamwork and a professional appearance.

About the employer

Shangri-La is a luxury hospitality group founded in Hong Kong, operating hotels, resorts and residences across Asia, the Middle East, Europe, North America and other international markets. The company is known for warm Asian hospitality, high service standards and premium guest experiences. Its properties typically offer accommodation, restaurants, conferences, leisure facilities and wellness services. Shangri-La promotes values centred on respect, humility, service excellence and care for guests and colleagues. Employees may receive structured training, staff meals, uniform provision, medical or insurance benefits, preferential hotel rates and opportunities for career development, depending on the property and employment contract. In Hong Kong, the group is associated with prestigious luxury hotels serving business travellers, tourists, events and long-stay guests.

Working in Hong Kong

Hong Kong offers varied opportunities in hotels, restaurants, tourism, retail, finance, technology and professional services. Hospitality workers can find roles in housekeeping, food and beverage, front office and guest services, especially in Central, Tsim Sha Tsui, Causeway Bay and major resort areas. The culture is fast-paced, international and strongly influenced by Cantonese traditions, while English is widely used in hotels and business. Public transport is excellent, although housing is expensive and living space can be limited. Work visa applicants generally need a confirmed job offer, relevant qualifications or experience and employer sponsorship under the General Employment Policy; employers normally support the application. Mainland Chinese residents may use different arrangements. New arrivals should budget for rent deposits, transport, healthcare and daily expenses, and check employment terms, accommodation and service-charge policies carefully before relocating.