Manager/ Senior Manager, Digital Acquisition

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Manager/Senior Manager, Digital Acquisition will lead strategies that attract and convert customers through digital channels, including search, social media, display, online travel platforms and other performance-marketing channels. Requirements typically include a degree in marketing, business, communications or a related discipline, strong experience in digital acquisition or e-commerce, and practical knowledge of analytics, campaign optimisation, customer journeys and marketing technology. The candidate is expected to manage budgets, agencies and stakeholders, analyse performance data, improve return on investment, and deliver measurable growth across Shangri-La's hotels or customer platforms. Strong communication, commercial awareness, project-management skills and familiarity with the Hong Kong or Asia-Pacific hospitality market would be advantageous.

About the employer

Shangri-La Group is a major luxury hospitality company headquartered in Hong Kong. Founded in 1971, it operates hotels, resorts and related hospitality businesses across Asia, the Middle East, Europe, North America and other international markets under brands including Shangri-La, Kerry Hotels, JEN and Traders. The group is known for high service standards, Asian-inspired hospitality and a strong focus on guest experience. Its Hong Kong operations include luxury hotels, restaurants, conference facilities and corporate functions supporting the wider regional business. Employees may work with international teams across hotel operations, commercial strategy, technology and customer engagement. The company offers roles spanning hospitality and corporate disciplines, with career opportunities in digital marketing, revenue management, sales, finance, human resources and guest services.

Working in Hong Kong

Hong Kong is a compact international city made up of Hong Kong Island, Kowloon and the New Territories, with excellent public transport and a busy, highly connected business environment. Job opportunities are strong in hospitality, finance, technology, retail, aviation, tourism and professional services, although competition is high. The culture combines Cantonese traditions, international influences, fast-paced work and excellent food. Lifestyle options range from dense urban neighbourhoods and shopping districts to beaches, hiking trails and outlying islands. Salaries are generally quoted monthly in Hong Kong dollars, while housing can be expensive, particularly near central business areas. Overseas professionals usually require an employment visa sponsored by an eligible employer; the company normally supports the application. Candidates should prepare qualifications, employment records and proof of relevant experience. New arrivals should budget for deposits, healthcare, transport and initial accommodation.