Learning & Development Manager

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Learning & Development Manager is expected to plan, coordinate and evaluate employee training programmes in line with Shangri-La standards and business priorities. Requirements typically include a degree or diploma in human resources, hospitality, education or a related field, together with several years of training or hotel experience. The successful candidate should understand adult learning methods, staff development, performance improvement and training compliance. Strong communication, presentation, coaching and organisational skills are essential. The role also requires confidence working with department heads, maintaining training records, measuring programme effectiveness and supporting employee engagement. Experience in a luxury hotel or international hospitality group, along with professional fluency in English, would be advantageous.

About the employer

Shangri-La Hotels and Resorts is a Hong Kong-founded luxury hospitality group operating hotels, resorts and residences across Asia, the Middle East, Europe, North America and other international destinations. The company is recognised for personalised service, Asian hospitality and properties ranging from urban business hotels to beach and island resorts. Shangri-La places strong emphasis on guest satisfaction, colleague development, ethical conduct and long-term service excellence. Its Malaysian portfolio has included prominent properties in Kuala Lumpur, Penang, Sabah and other major tourism locations. Employees may benefit from structured training, international service standards, career mobility and exposure to a multicultural workforce. The company generally seeks people who are warm, professional, adaptable and committed to creating memorable guest experiences while supporting an inclusive and respectful workplace.

Working in Malaysia

Malaysia offers opportunities in luxury hotels, resorts, restaurants, tourism, wellness and events, particularly in Kuala Lumpur, Langkawi, Penang, Sabah and the Perhentian Islands. Langkawi is the best-known island destination for resort careers, with a relaxed lifestyle, beaches, rainforest and a strong expatriate community. Penang combines heritage, excellent food and urban convenience, while Sabah offers diverse cultures, nature and marine tourism. Malaysian workplaces are multicultural, and English is widely used in hospitality, although Malay and other local languages are valuable. Living costs vary: island locations can be moderate, but imported goods and accommodation may cost more. Foreign employees generally need an employer-sponsored Employment Pass, with the company handling approval and immigration procedures. Candidates should confirm visa eligibility, housing, medical coverage, transport and contract benefits before relocating. Weather is tropical year-round, with seasonal monsoon conditions depending on the coast.