Sales Manager, RSR & GSH

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Sales Manager, RSR & GSH role is responsible for developing revenue from assigned market segments, likely including resort sales representatives and global sales hubs. Requirements typically include a diploma or degree in hospitality, tourism, business, or a related field, along with several years of hotel or resort sales experience. The candidate should understand leisure, corporate, group, and international markets, and be comfortable managing accounts, sales calls, presentations, travel, and client events. Strong communication, negotiation, networking, reporting, and relationship-building skills are expected. Experience with Shangri-La, luxury hospitality, or Malaysian and regional markets would be advantageous. The successful candidate should be commercially driven, target-focused, well organised, and able to work independently while collaborating with hotel departments.

About the employer

Shangri-La Group is a leading luxury hospitality company headquartered in Hong Kong, operating hotels, resorts, and residences across Asia, the Middle East, Europe, North America, and other international markets. Its portfolio includes Shangri-La, Kerry Hotels, JEN by Shangri-La, and Traders brands. The company is recognised for Asian-inspired hospitality, personalised service, distinctive dining, wellness facilities, and high-quality business and leisure experiences. Shangri-La properties in Malaysia serve both local and international travellers and are located in important urban, resort, and island destinations. Employees generally work in a multicultural environment with opportunities to develop careers in hotel operations, sales, guest services, culinary operations, and corporate functions. Benefits may include staff rates, meals, training, career development, and performance-related incentives, depending on the property and employment contract.

Working in Malaysia

Malaysia offers opportunities in hotels, resorts, tourism, meetings and events, restaurants, retail, and travel services, particularly in Kuala Lumpur, Penang, Langkawi, Kota Kinabalu, and coastal resort areas. Langkawi is a relaxed island destination with beaches, nature activities, international resorts, and a strong hospitality sector; Penang combines heritage, food culture, and urban employment. Malaysian culture is diverse, shaped by Malay, Chinese, Indian, and Indigenous traditions, with English commonly used in business and tourism. Lifestyle costs are moderate, although island accommodation and transport can be higher. Foreign nationals normally need an employer-sponsored Employment Pass, and the employer must meet Malaysian immigration requirements before work begins. Candidates should confirm visa eligibility, salary, housing, medical coverage, tax obligations, and relocation support directly with Shangri-La. Malaysia has warm weather year-round, with regional monsoon seasons affecting travel and outdoor activities.