Assistant Front Office Manager

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Assistant Front Office Manager supports the Front Office Manager in overseeing daily reception, concierge, guest services, telephone operations and night audit activities. Candidates typically need a diploma or degree in Hotel Management or a related field, several years of front-office experience, and previous supervisory experience in a luxury hotel. Familiarity with Opera or similar property-management systems, strong English communication skills and sound knowledge of guest-service standards are expected. The successful candidate should be confident leading a diverse team, handling complaints professionally, coordinating with other departments and maintaining accurate operational and financial records. Flexibility to work shifts, weekends and public holidays is essential, along with a polished manner and a strong commitment to Shangri-La’s service standards.

About the employer

Shangri-La Group is a leading luxury hospitality company founded in Hong Kong, operating hotels, resorts and other hospitality businesses across Asia, the Middle East, Europe, North America and Australia. The group is known for its high service standards, Asian-inspired hospitality and established brands, including Shangri-La Hotels and Resorts, Kerry Hotels, JEN by Shangri-La and Traders Hotels. Shangri-La Singapore is a prominent luxury hotel set within extensive landscaped grounds near Orchard Road. It offers accommodation, restaurants, meeting facilities, leisure amenities and wellness services for business and leisure travellers. The company places strong emphasis on personalised guest experiences, operational excellence, employee development and cultural diversity. Front-office employees are expected to represent the brand warmly while coordinating closely with housekeeping, food and beverage, engineering and management teams.

Working in Singapore

Singapore is a compact, highly developed city-state with strong opportunities in hospitality, tourism, finance, technology, healthcare, logistics and retail. The culture is multicultural, with Chinese, Malay, Indian and international influences; English is widely used at work. Life is convenient and generally safe, with excellent public transport, modern healthcare and abundant dining and entertainment, although accommodation and daily expenses can be high. Hospitality employees may work rotating shifts, weekends and public holidays. Foreign professionals generally need an employer-sponsored work pass, such as an Employment Pass or S Pass, subject to salary, qualifications and government approval; the employer normally manages the application. Secure a written offer before relocating, check accommodation costs and understand tax, medical insurance and employment conditions. Singapore’s tropical climate is hot and humid year-round, with frequent rain, so lightweight clothing and adaptable footwear are useful.