Duty Manager (Front Office)

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Duty Manager (Front Office) oversees daily front-office operations and acts as the senior point of contact for guests and colleagues during assigned shifts. Requirements typically include a diploma or degree in hospitality, previous front-office or supervisory experience, strong communication skills, and familiarity with hotel property-management systems. The successful candidate is expected to lead the team professionally, manage check-in and check-out procedures, resolve guest concerns, coordinate with housekeeping and other departments, handle emergencies, and maintain Shangri-La service standards. Flexibility to work rotating shifts, weekends, and public holidays is essential. A polished appearance, sound judgment, problem-solving ability, and a genuine commitment to hospitality are also expected.

About the employer

Shangri-La Hotels and Resorts is a luxury hospitality group founded in Hong Kong and recognised for warm Asian hospitality, personalised service, and high-quality accommodation. The company operates hotels, resorts, residences, and related hospitality businesses across Asia, the Middle East, Europe, North America, and other international destinations. Shangri-La Singapore is a prominent luxury property known for its extensive gardens, varied dining venues, meeting facilities, and strong focus on guest experience. Employees typically work in a multicultural environment with structured operating standards, training opportunities, and career paths across the group. The organisation places considerable emphasis on service excellence, teamwork, professionalism, and creating memorable stays for guests. Exact benefits and employment conditions vary according to the position, department, and applicable Singapore employment requirements.

Working in Singapore

Singapore is a modern island city-state with strong opportunities in hospitality, tourism, aviation, finance, technology, healthcare, and education. Hotel jobs are concentrated around Orchard Road, Marina Bay, Sentosa, the airport, and major business districts. The culture is multicultural, orderly, and generally fast-paced, with English widely used at work alongside Mandarin, Malay, and Tamil. Lifestyle benefits include excellent public transport, diverse food, high personal safety, clean facilities, and easy access to neighbouring Asian destinations. Living costs, especially rent, are high, so accommodation and transport should be considered carefully. Foreign employees normally require an employer-sponsored work pass, such as an Employment Pass or S Pass, subject to salary, qualifications, and government approval. Candidates should secure a written offer before relocating and verify pass eligibility, medical requirements, housing arrangements, taxes, and employment benefits.