Resident Manager

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Resident Manager supports the General Manager in overseeing daily resort operations, guest satisfaction, service standards, financial performance, and departmental coordination. Candidates should have substantial experience in luxury hotels or resorts, preferably in a senior operations or executive role, with strong knowledge of rooms, food and beverage, and guest services. A degree in hospitality management or a related field is typically preferred. The role requires confident leadership, commercial awareness, excellent communication, sound decision-making, and the ability to work under pressure in a multicultural environment. The successful candidate is expected to maintain Shangri-La standards, develop colleagues, resolve operational issues, and represent the resort professionally.

About the employer

Shangri-La Group is a leading luxury hospitality company headquartered in Hong Kong, operating hotels, resorts, residences, and related businesses across Asia, the Middle East, Europe, North America, and other international markets. Its brands are known for Asian-inspired hospitality, personalized service, and strong attention to guest comfort. In the Philippines, Shangri-La operates prominent properties in destinations including Manila, Cebu, and Boracay. The company places emphasis on genuine care, operational excellence, colleague development, and responsible business practices. A Resident Manager joining Shangri-La would work in a structured international environment, collaborating with department heads and corporate teams while helping deliver consistent luxury experiences for guests and supporting the resort's commercial and people objectives.

Working in Philippines

The Philippines offers hospitality opportunities in Manila, Cebu, Boracay, Palawan, Bohol, and other tourism destinations, particularly in resorts, hotels, restaurants, diving, wellness, and events. Filipino culture is welcoming, family-oriented, and community-minded, with English widely used in business and daily life. Island living can provide warm weather, beaches, outdoor activities, and a relaxed social atmosphere, although transport, healthcare access, and internet quality vary by location. Foreign employees generally need an employer-sponsored work permit and an appropriate visa, with the company often assisting with documentation. New arrivals should confirm accommodation, tax treatment, insurance, schooling, and relocation benefits before accepting an offer. Cebu and Manila offer broader services and international connections, while Boracay and Palawan provide a more resort-focused lifestyle with seasonal tourism demands.