Reservation Executive

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Reservation Executive manages hotel reservations, guest enquiries, room availability, rates, amendments, cancellations and booking confirmations through telephone, email and reservation systems. Candidates should have a diploma or equivalent experience in hospitality, reservations, front office or customer service, together with good spoken and written English. Familiarity with hotel property-management and central-reservation systems is advantageous. The role requires strong attention to detail, accurate data entry, professional telephone etiquette and the ability to handle multiple requests calmly. The successful candidate is expected to deliver warm, efficient service, support room-revenue objectives, maintain accurate booking records and work flexibly across shifts, including weekends and public holidays.

About the employer

Shangri-La is a luxury hospitality group founded in Singapore and recognised for its Asian-inspired service, warm hospitality and high-quality hotels and resorts. The group operates properties across Asia, the Middle East, Europe, North America and other international destinations under brands including Shangri-La, Kerry Hotels, JEN and Traders. Shangri-La Singapore is a landmark luxury hotel set near Orchard Road, offering guestrooms, suites, restaurants, event facilities, gardens and extensive guest amenities. Employees typically work in a multicultural environment with strong emphasis on service standards, teamwork, guest satisfaction and professional development. A Reservation Executive supports the commercial and operational side of the hotel by helping convert enquiries into bookings, protecting revenue and ensuring guests receive accurate information before arrival. Benefits and exact salary depend on experience, shift arrangements and the employment package.

Working in Singapore

Singapore is a compact island city-state with strong opportunities in hospitality, tourism, aviation, finance, technology and healthcare. Hotel jobs are concentrated around Orchard Road, Marina Bay, Sentosa, Changi and the central business district. The culture is multicultural, organised and fast-paced, with English widely used alongside Mandarin, Malay and Tamil. Lifestyle options include excellent public transport, diverse food, shopping, parks and safe urban neighbourhoods, although rent and daily expenses can be high. Foreign employees generally need an employer-sponsored work pass. Hospitality professionals may qualify for an S Pass or Employment Pass, subject to salary, qualifications and government criteria; the employer normally handles the application. Before relocating, candidates should confirm accommodation, medical coverage, working hours, service-charge arrangements and any bond or probation terms. Singapore's tropical climate is hot and humid throughout the year, with frequent rain, so lightweight clothing and practical transport planning are useful.