Sales & Marketing Coordinator

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Sales & Marketing Coordinator supports the hotel’s commercial team with sales administration, marketing campaigns, client communication, promotional materials, social media coordination, reports and event or business development activities. Candidates are generally expected to have a diploma or degree in marketing, business, hospitality or a related field, along with strong organisation, communication and computer skills. Experience in hotel sales, marketing or a luxury hospitality environment is advantageous. The role requires professionalism, attention to detail, creativity, teamwork and the ability to manage deadlines while maintaining positive relationships with guests, corporate clients, travel partners and internal departments.

About the employer

Shangri-La is a leading luxury hospitality group founded in Hong Kong, operating hotels, resorts and related businesses across Asia, the Middle East, Europe, North America and other international markets. Its properties are known for personalised service, comfortable accommodation, distinctive dining and wellness experiences. Shangri-La hotels serve leisure travellers, corporate guests, groups and events, with many resorts located in prominent urban or island destinations. The company places strong emphasis on warm Asian hospitality, service excellence, employee development and long-term guest relationships. In Malaysia, Shangri-La has operated well-known city and resort properties, offering career opportunities across hotel operations, food and beverage, sales, marketing, finance and guest services. A Sales & Marketing Coordinator would typically work closely with commercial leaders and operational teams to support revenue generation and the hotel’s market presence.

Working in Malaysia

Malaysia offers opportunities in hospitality, tourism, retail, technology, education, healthcare and business services. Popular island and coastal destinations include Langkawi, Penang, Tioman, Redang, Perhentian and parts of Sabah, while Kuala Lumpur and major cities provide broader professional options. Malaysian culture is multicultural, with Malay, Chinese, Indian and indigenous influences, and English is widely used in business and hotels. Lifestyle ranges from busy urban living to relaxed beach communities, with generally affordable food and transport, although city housing can be costly. Foreign employees normally need an employer-sponsored employment pass, and the company usually handles the application and immigration process. Candidates should confirm eligibility, contract terms, accommodation, insurance and relocation support before accepting an offer. Tropical weather, monsoon seasons and local customs should also be considered when choosing a location.