Service Manager - Income Audit

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Service Manager – Income Audit is responsible for reviewing daily hotel revenue, checking income records, reconciling discrepancies, and ensuring that sales, cashiering, and accounting procedures are properly followed. Candidates typically need a degree or diploma in accounting, finance, or hospitality, with several years of hotel finance experience and familiarity with property-management and accounting systems. Strong analytical skills, attention to detail, integrity, and knowledge of internal controls are essential. The successful candidate is expected to lead the income-audit function, meet reporting deadlines, investigate irregularities, support month-end closing, and work closely with operational departments while maintaining confidentiality and accurate financial records.

About the employer

Shangri-La Group is a luxury hospitality company headquartered in Hong Kong, operating hotels, resorts, and related properties across Asia, the Middle East, Europe, North America, and other international markets. The group is known for its premium service standards, guest-focused culture, and Asian-inspired approach to hospitality. Its properties commonly include restaurants, meeting facilities, spas, and leisure amenities, with career opportunities across hotel operations, finance, sales, engineering, and guest services. In Indonesia, Shangri-La has operated well-known urban and resort properties and generally offers structured professional environments, training, employee benefits, and opportunities to work with international guests and colleagues. Exact compensation and benefits vary by property, job grade, experience, and local employment conditions.

Working in Indonesia

Indonesia offers opportunities in hospitality, tourism, finance, retail, technology, education, and marine-related industries. Bali is the best-known destination for resort and tourism work, while Java, especially Jakarta and Surabaya, provides broader corporate and hotel opportunities. Lombok and other islands offer growing roles in resorts, diving, wellness, and sustainable tourism. Local culture values respect, community, modesty, and religious diversity; employees should be comfortable with regional customs and a generally warm, relationship-driven working style. Lifestyle ranges from busy urban living to relaxed coastal communities, with traffic, tropical weather, and varying infrastructure between islands. Foreign workers normally need employer sponsorship and an appropriate work permit and limited-stay visa; working on a tourist visa is not permitted. Candidates should confirm accommodation, tax, insurance, flights, and relocation support directly with the employer before accepting an offer.