Service Associate - Finance (Accounts Receivable)

Role summary

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The Service Associate – Finance (Accounts Receivable) supports daily receivables operations, including preparing invoices, recording payments, reconciling guest and corporate accounts, following up outstanding balances, and maintaining accurate financial records. Candidates typically need a diploma or degree in Accounting, Finance, Business Administration, or a related field, along with relevant hotel or finance experience. Familiarity with accounting systems, spreadsheets, basic bookkeeping, and reconciliation procedures is expected. The role requires accuracy, confidentiality, organization, good communication, and the ability to meet deadlines. Candidates should be service-oriented, dependable, detail-focused, and comfortable working with colleagues across departments while following Shangri-La’s financial controls and service standards.

About the employer

Shangri-La Group is a leading luxury hospitality company founded in Hong Kong, operating hotels, resorts, and related businesses across Asia, the Middle East, Europe, North America, and other international markets. Its portfolio includes Shangri-La Hotels and Resorts, Traders Hotels, and other hospitality brands. In the Philippines, Shangri-La properties are known for upscale accommodation, restaurants, events, wellness facilities, and attentive guest service. The group places strong emphasis on genuine hospitality, employee development, operational standards, and cultural understanding. A finance service associate supports the hotel’s administrative and commercial operations by helping maintain accurate accounts receivable records and reliable cash-flow information. Benefits and working conditions vary by property and may include service charge, meals, uniforms, insurance, training, and staff privileges.

Working in Philippines

The Philippines offers hospitality, finance, tourism, technology, healthcare, and customer-service opportunities, especially in Manila, Cebu, Boracay, Palawan, and other resort destinations. Workplace culture is generally relationship-oriented, respectful, and team-focused, with English widely used in business and hotels. Lifestyle ranges from busy city living to relaxed island communities, with warm weather, affordable local food, beaches, and strong family and social traditions. Living costs vary considerably; Manila and major resort areas are usually more expensive than provincial locations. Foreign workers normally need an employer-sponsored work permit and an appropriate visa, commonly coordinated through the Bureau of Immigration and Department of Labor and Employment. Requirements can include a valid passport, employment contract, medical documents, and supporting company paperwork. Candidates should confirm current immigration rules, accommodation, transport, healthcare, taxes, and benefits directly with the employer before relocating.