Service Leader - HR

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Service Leader - HR supports daily human resources operations, including recruitment coordination, onboarding, employee records, attendance, benefits, staff engagement and compliance with Philippine labor regulations. Candidates are generally expected to hold a degree in Human Resources, Business Administration or a related field, with relevant experience in hotel or hospitality HR. Strong communication, organization and problem-solving skills are essential, along with discretion when handling confidential information. The successful candidate should be approachable, service-oriented and able to work effectively with employees and department leaders in a fast-paced, multicultural resort environment. Familiarity with HR systems and labor practices is an advantage.

About the employer

Shangri-La Group is a leading luxury hospitality company founded in Asia and recognized for its hotels, resorts and residences across the world. Its portfolio includes the Shangri-La, Kerry, JEN and Traders brands, with properties in major cities and leisure destinations. Shangri-La is known for warm Asian hospitality, high service standards and employee development. In the Philippines, the group operates well-established properties in locations such as Manila, Cebu and Boracay, serving business travelers, holidaymakers and local guests. Employees typically work in a structured international environment with opportunities to collaborate across departments and develop careers in hotel operations, guest services and corporate support functions. Benefits and compensation vary by property, level of responsibility and experience, and may include meals, uniforms, service charge, insurance or accommodation-related support.

Working in Philippines

The Philippines offers hospitality opportunities across Luzon, Visayas and Mindanao, especially in Manila, Cebu, Boracay, Palawan and Davao. Resort destinations provide roles in hotels, restaurants, wellness, recreation and guest services, while Manila offers broader corporate and commercial careers. Filipino workplace culture is generally friendly, relationship-oriented and respectful, with English widely used in tourism and business. Island living can offer a relaxed lifestyle, beaches and outdoor activities, although transport, healthcare and internet access vary between locations. Foreign nationals normally need an employer-sponsored work permit and an appropriate visa before starting employment; requirements depend on nationality and contract terms. Local hires should confirm salary, service charge, accommodation, meals, transportation and medical benefits. Candidates relocating should budget for deposits, utilities and travel, and check weather conditions because typhoons and seasonal ferry or flight disruptions can affect island communities.