Resident Manager

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Resident Manager supports the General Manager in overseeing daily resort operations, guest satisfaction, financial performance, service standards and interdepartmental coordination. The role typically requires substantial experience in luxury hotel or resort management, strong leadership and communication skills, commercial awareness, and a solid understanding of Rooms, Food and Beverage and guest services. Experience in an international hospitality brand, preferably in a resort environment, is advantageous. The successful candidate is expected to lead by example, develop colleagues, resolve operational issues promptly, maintain Shangri-La standards and build positive relationships with guests, owners and local stakeholders. Flexibility, cultural awareness and the ability to work under pressure are essential.

About the employer

Shangri-La Group is a major luxury hospitality company founded in Hong Kong, operating hotels, resorts and residences across Asia, the Middle East, Europe, North America and other international markets. Its brands are known for warm Asian hospitality, premium accommodation, extensive dining, wellness facilities and highly personalized guest service. In the Philippines, Shangri-La operates several prominent properties, including luxury city hotels and island resorts. The company places strong emphasis on service culture, colleague development, operational excellence and responsible business practices. A Resident Manager joining Shangri-La would generally work in a demanding, guest-focused environment with responsibility for coordinating multiple departments and maintaining consistent standards. Benefits and working conditions vary by property, experience and whether the appointment is local or expatriate.

Working in Philippines

The Philippines offers diverse work settings, from major hospitality hubs in Manila and Cebu to resort destinations such as Boracay, Palawan, Bohol and Mindanao. Luxury hotels and resorts regularly recruit managers, chefs, food and beverage leaders, engineers, spa professionals and guest-service staff. Filipino culture is welcoming, family-oriented and strongly influenced by community, faith and English-language communication. Island life can provide beaches, outdoor activities and a relaxed pace, although transport, healthcare and supplies may be less convenient outside major cities. Foreign nationals generally need an employer-sponsored work permit and an appropriate visa; requirements should be confirmed with the Philippine Bureau of Immigration and the employer before arrival. Relocating employees should budget for housing, flights, insurance, taxes and transport, and clarify whether accommodation, meals and relocation support are included in the employment package.