Service Leader - F&B (Sinfully)

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Service Leader – F&B supports the daily operation of Sinfully, ensuring efficient service, high guest satisfaction, and compliance with Shangri-La standards. Requirements typically include experience in a hotel, restaurant, or resort food-and-beverage operation, strong knowledge of service procedures, good English communication skills, and the ability to lead and coach colleagues. The successful candidate is expected to be hands-on, professional, guest-focused, and capable of coordinating service during busy periods. Attention to detail, a positive attitude, teamwork, and flexibility with shifts, weekends, and holidays are important. Relevant hospitality training and familiarity with point-of-sale systems are advantageous.

About the employer

Shangri-La Hotels and Resorts is a leading luxury hospitality group founded in Hong Kong, with hotels and resorts across Asia, the Middle East, Europe, North America, and other international markets. The group is known for warm Asian hospitality, high service standards, elegant accommodation, and extensive dining, wellness, and leisure facilities. In the Philippines, Shangri-La operates prominent properties in destinations such as Manila, Cebu, and Boracay. Its resorts and hotels employ professionals across food and beverage, rooms, culinary, engineering, wellness, and corporate functions. Shangri-La generally places strong emphasis on guest experience, service quality, employee development, teamwork, and cultural awareness. A Service Leader role offers practical leadership experience in a premium hospitality environment, with opportunities to work with international guests and progress within the wider hotel group.

Working in Philippines

The Philippines is an archipelago with major employment centers in Luzon, Visayas, and Mindanao. Hospitality opportunities are common in Manila, Cebu, Boracay, Palawan, and other resort destinations, particularly in hotels, restaurants, cruises, and tourism services. Filipino culture is generally warm, family-oriented, welcoming, and strongly influenced by English-language education and diverse regional traditions. Island living can offer beaches, outdoor activities, and a relaxed lifestyle, although transport, healthcare, and internet access vary between urban and remote areas. Foreign applicants normally need an employer-sponsored work permit and appropriate visa, while Filipino citizens require standard employment documentation. Before relocating, candidates should confirm accommodation, transportation, medical coverage, work authorization, probation terms, and seasonal conditions. Resort locations may have higher living costs and fewer urban conveniences, but employers often provide staff meals, uniforms, transport, or accommodation depending on the property.