Director of Chinese Operations

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Director of Chinese Operations is expected to lead Shangri-La’s engagement with Chinese-speaking guests, travel partners, corporate accounts and market channels in the Philippines. Responsibilities may include developing business strategies, strengthening relationships with Chinese travel agencies and online platforms, supporting revenue growth, coordinating cross-department service delivery, and ensuring culturally appropriate guest experiences. Candidates would typically need strong Mandarin and English communication skills, proven hospitality or tourism leadership experience, commercial awareness, and a solid understanding of the Chinese outbound travel market. The role requires strategic thinking, networking ability, team leadership, presentation skills, flexibility, and confidence working across cultures. Experience in luxury hotels, resorts, sales, marketing or operations would be highly valuable.

About the employer

Shangri-La Group is a leading luxury hospitality company founded in Hong Kong, with hotels, resorts and related businesses across Asia, the Middle East, Europe, Africa and North America. The group is known for its service culture, distinctive Asian hospitality and portfolio of premium city hotels, island resorts and destination properties. In the Philippines, Shangri-La operates well-established hotels and resorts, including properties in Manila, Cebu and Boracay. Its businesses serve leisure travelers, corporate guests, meetings, weddings and international tourism markets. Employees typically work in an environment focused on personalised service, operational standards, guest satisfaction and commercial performance. A director-level position may involve close collaboration with hotel leadership, sales, marketing, reservations, rooms, food and beverage, and external travel-industry partners.

Working in Philippines

The Philippines offers opportunities in luxury resorts, hotels, tourism, aviation, restaurants and travel services, particularly in Manila, Cebu, Boracay, Palawan and Siargao. Workplace culture is generally friendly, relationship-oriented and respectful of hierarchy, with English widely used in business; Filipino hospitality and family values are strongly reflected in daily life. Island living can provide warm weather, beaches, outdoor activities and a relaxed pace, although traffic, transport, internet reliability and seasonal weather vary by location. Foreign nationals normally need an employer-sponsored work permit, commonly an Alien Employment Permit and an appropriate 9(g) employment visa; working on a tourist visa is not permitted. Employers often assist with immigration, accommodation and relocation arrangements, but candidates should confirm taxes, insurance, housing, flights and contract benefits before accepting an offer.