Service Manager- F&B Service (Lobby Lounge)

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Service Manager will oversee daily operations of the Lobby Lounge, ensuring polished guest service, efficient staffing, accurate cash handling, and compliance with Shangri-La standards. Requirements typically include a hospitality or related qualification, several years of food and beverage experience, and supervisory or management background in an upscale hotel, restaurant, or lounge. Strong communication, leadership, problem-solving, and organizational skills are expected, along with knowledge of service procedures, food safety, beverage operations, and basic financial controls. The candidate should be guest-focused, professionally presented, flexible with shifts, and able to coach employees while maintaining service quality during busy periods.

About the employer

Shangri-La Hotels and Resorts is a luxury hospitality group founded in Hong Kong, with hotels, resorts, and residences across Asia, the Middle East, Europe, North America, and other markets. The company is known for Asian-inspired hospitality, high service standards, distinctive dining venues, and personalized guest experiences. In the Philippines, Shangri-La operates prominent properties including Shangri-La The Fort, Manila, and Shangri-La Mactan, Cebu, as well as other hospitality interests. Employees generally work in structured, international environments with training, internal mobility, and opportunities to build careers in hotel operations. A Service Manager in F&B Service is expected to protect the brand’s reputation by leading the team, maintaining consistent lounge standards, and creating a welcoming experience for business and leisure guests.

Working in Philippines

The Philippines offers hospitality opportunities in Manila, Cebu, Boracay, Palawan, Davao, and other resort destinations. Hotels, restaurants, cruise operations, wellness businesses, and tourism companies regularly recruit experienced supervisors and managers. Filipino culture is warm, family-oriented, and service-minded, with English widely used in workplaces. Lifestyle varies from busy metropolitan living in Manila to a more relaxed beach-oriented pace in Cebu, Boracay, or Palawan. Living costs depend heavily on location; Manila and major resort areas are generally more expensive. Foreign employees normally need an employer-sponsored work visa or permit, while Philippine citizens can work without immigration restrictions. Before relocating, candidates should confirm contract terms, accommodation, medical coverage, tax treatment, and work authorization. New arrivals should also consider transport, healthcare access, tropical weather, and local customs. Major islands and cities are connected by domestic flights and ferries.