Front Office Staff (Reception)

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Front Office Staff member welcomes guests, manages check-in and check-out, handles reservations and room inquiries, processes payments, responds to requests, and coordinates with housekeeping and other hotel departments. Candidates generally need a hospitality-related qualification or relevant hotel experience, good English communication skills, professional grooming, basic computer knowledge, and a customer-focused attitude. Familiarity with hotel property-management systems is an advantage. The role requires flexibility to work rotating shifts, weekends, and holidays, while maintaining accuracy, confidentiality, and calm, courteous service during busy periods. Shangri-La expects employees to deliver warm Filipino hospitality and consistently uphold the company’s luxury service standards.

About the employer

Shangri-La is a leading luxury hospitality group founded in Hong Kong, with hotels, resorts, and residences across Asia, the Middle East, Europe, North America, and other international destinations. Its properties are known for refined accommodation, attentive service, extensive dining, wellness facilities, and distinctive local experiences. In the Philippines, Shangri-La operates prominent properties including Shangri-La The Fort in Bonifacio Global City, Edsa Shangri-La in Mandaluyong, and Shangri-La Mactan in Cebu. The company places strong emphasis on genuine care, personalized guest experiences, professional development, teamwork, and cultural respect. Front office employees support the guest journey from arrival through departure and are expected to represent the Shangri-La brand with warmth, confidence, discretion, and consistent attention to detail.

Working in Philippines

The Philippines offers hospitality opportunities in Manila, Cebu, Boracay, Palawan, Davao, and other resort destinations. Hotels, restaurants, cruise services, tourism businesses, and wellness properties regularly seek front office, food and beverage, housekeeping, and guest-relations staff. Filipino culture is friendly, family-oriented, service-minded, and strongly influenced by local traditions, Spanish history, and international connections. Lifestyle varies from busy urban living to relaxed island communities, with affordable food and transport outside major business districts. English is widely used, especially in tourism. Foreign nationals normally need an employer-sponsored work permit and appropriate visa before starting employment; requirements should be confirmed with the Philippine Bureau of Immigration and the employer. Relocating employees should budget for housing, transport, healthcare, document processing, and travel between islands. Weather is tropical, with a dry season and a rainy or typhoon season.