Service Leader - F&B (Room Service)

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Service Leader – F&B (Room Service) oversees daily in-room dining operations, ensuring orders are prepared, delivered and presented promptly and professionally. Candidates should have relevant hotel or restaurant experience, strong knowledge of food and beverage service, good communication skills and the ability to lead a team. Familiarity with service standards, billing procedures, guest requests and health and safety practices is expected. The successful candidate should be organized, guest-focused, calm under pressure and willing to work rotating shifts, weekends and holidays. Experience with hotel point-of-sale systems and knowledge of Shangri-La service standards would be advantageous.

About the employer

Shangri-La is a leading luxury hospitality group founded in Hong Kong, with hotels, resorts and related businesses across Asia, the Middle East, Europe, North America and other international destinations. Its properties are known for personalized service, comfortable accommodations, distinctive dining and strong attention to guest experience. In the Philippines, Shangri-La operates well-established hotels and resorts, including properties in Manila and Boracay. The company employs staff across front office, food and beverage, housekeeping, culinary, engineering, wellness and corporate functions. Employees typically work in a structured international hotel environment with service training, performance standards and opportunities for career development. Depending on the property and position, benefits may include meals, uniforms, service charge, medical coverage and staff accommodation or transport support.

Working in Philippines

The Philippines is an archipelago of more than 7,000 islands, offering varied opportunities in hotels, resorts, restaurants, tourism, retail and business services. Major employment hubs include Metro Manila, Cebu, Clark, Davao, Palawan and Boracay. Filipino culture is generally warm, family-oriented and welcoming, with English widely used in workplaces and tourism. Lifestyle varies from busy urban living to relaxed coastal communities; living costs are usually lower outside Manila, although popular resort islands can be expensive. Foreign nationals normally need an employer-sponsored work permit and appropriate visa, commonly an Alien Employment Permit followed by a 9(g) work visa. Employers usually guide the application process. Applicants should confirm accommodation, transportation, medical insurance, taxes and relocation assistance before accepting an offer. Weather is tropical, with a dry season and a rainy or typhoon season.