Service Leader - F&B (Pool Bar)

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Service Leader – F&B (Pool Bar) oversees daily pool-bar operations, coordinates service staff, maintains high guest-service standards, and supports smooth beverage and food delivery. Candidates typically need hospitality or restaurant experience, strong communication skills, product knowledge, cash-handling ability, and confidence supervising a team. Experience in a luxury hotel, resort, or busy bar is preferred. The role requires a professional appearance, customer-focused attitude, attention to hygiene and safety, and flexibility to work shifts, weekends, and holidays. The successful candidate is expected to lead by example, resolve guest concerns promptly, manage stock and service procedures, and work effectively with kitchen, recreation, and hotel departments.

About the employer

Shangri-La Group is a major luxury hospitality company founded in Asia and known for its hotels, resorts, and distinctive Asian-inspired service. Its properties operate across Asia, the Middle East, Europe, North America, and other international destinations. Shangri-La hotels generally focus on warm guest care, high operating standards, thoughtful dining, wellness, and memorable resort experiences. In the Philippines, the group has established properties in destinations including Boracay, Cebu, and Manila. Employees commonly work in multicultural teams and receive opportunities to develop their hospitality, leadership, and service skills. Benefits vary by property and may include meals, uniforms, medical coverage, service charge, staff accommodation or transport support, training, and employee discounts. Exact compensation and benefits for this role should be confirmed directly with the hiring property.

Working in Philippines

The Philippines offers hospitality opportunities across Boracay, Cebu, Palawan, Bohol, Siargao, and major cities such as Manila. Resort jobs are common in food and beverage, front office, housekeeping, diving, wellness, and guest activities, with strong demand during peak travel seasons. Filipino culture is warm, family-oriented, and community-minded; English is widely used in hotels and daily business. Island life can be relaxed and scenic, with beaches, water sports, local food, and a lower cost of living than many international destinations, although popular resorts may be expensive. Foreign workers normally need an employer-sponsored work permit and appropriate visa, while Filipino applicants should prepare valid identification, employment records, and training certificates. Relocation may involve ferry or domestic-air travel, limited housing, and seasonal weather disruptions. Confirm accommodation, transport, medical coverage, and visa support before accepting an offer.