Learning, Development, and Service Excellence Supervisor

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Learning, Development, and Service Excellence Supervisor supports the design and delivery of training programmes that improve employee performance and guest satisfaction. Requirements typically include a diploma or bachelor’s degree in hospitality, human resources, education, or a related field, along with several years of hotel or service-industry experience. The candidate should be confident facilitating workshops, identifying training needs, maintaining development records, and evaluating results. Strong communication, presentation, coaching, organisational, and interpersonal skills are expected. Fluency in English is generally required, while knowledge of additional languages and experience with luxury hospitality standards are advantageous. The role also requires a professional attitude, attention to detail, and the ability to work with colleagues at all levels.

About the employer

Shangri-La is a global luxury hospitality group originating in Hong Kong, with hotels, resorts, residences, and related businesses across Asia, the Middle East, Europe, North America, and other international destinations. The brand is known for warm Asian hospitality, personalised guest service, elegant properties, and strong attention to service standards. Shangri-La hotels employ colleagues across rooms, food and beverage, wellness, engineering, finance, sales, and learning and development. In the United Arab Emirates, the company operates high-end properties serving leisure travellers, business guests, families, and events. Employees can generally expect a multicultural workplace, structured operating procedures, professional training, and opportunities to build a long-term hospitality career. Benefits and working conditions vary by property, position, and employment contract.

Working in United Arab Emirates

The United Arab Emirates is not an island but a federation of seven emirates, with strong hospitality job markets in Dubai, Abu Dhabi, Ras Al Khaimah, and Sharjah. Opportunities are available in luxury hotels, resorts, restaurants, events, aviation, retail, and tourism. The culture blends Emirati traditions with a highly international population; modest dress and respectful behaviour are appreciated. Lifestyle options range from beaches, malls, desert activities, and dining to a busy professional social scene. Most overseas employees need an employer-sponsored work and residence visa, arranged after receiving an offer and completing medical and identity checks. Do not work on a tourist visa. Employers may provide accommodation, transport, insurance, flights, or meals, but these must be confirmed in the contract. Living costs vary considerably, with Dubai generally the most expensive.