Order Taker - In Room Dining

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Order Taker supports In-Room Dining by answering guest calls, explaining menus, recording orders accurately, confirming delivery details, and coordinating with the kitchen and service team. Candidates should have previous hotel, restaurant, or customer-service experience, good spoken English, and ideally knowledge of Cantonese and/or Mandarin. Strong communication, telephone etiquette, attention to detail, computer skills, and a pleasant, professional manner are expected. The role requires shift work, including evenings, weekends, and public holidays. Candidates should remain calm during busy periods, handle special requests discreetly, promote hotel services when appropriate, and ensure every order is delivered accurately and promptly.

About the employer

Shangri-La Group is a luxury hospitality company founded in Hong Kong and recognized internationally for its hotels, resorts, residences, and related businesses. Its properties operate across Asia, the Middle East, Europe, North America, and other destinations under brands including Shangri-La, Kerry Hotels, JEN, and Traders. Shangri-La is known for warm Asian hospitality, high service standards, elegant accommodation, and personalized guest experiences. Hong Kong properties typically serve international leisure and business travelers and offer extensive dining, meetings, wellness, and guest-service facilities. Employees generally work in a structured, multicultural environment with opportunities for hospitality training and career progression. Benefits and conditions vary by property and position, but may include service charge, staff meals, medical coverage, uniforms, discounts, and other hotel-specific allowances.

Working in Hong Kong

Hong Kong is a compact, energetic international city built around Hong Kong Island, Kowloon, and the New Territories, with excellent public transport and easy access to beaches, hiking trails, and outlying islands. Hospitality offers opportunities in hotels, restaurants, clubs, catering, tourism, and events, especially for candidates with English, Cantonese, Mandarin, or other language skills. The culture blends Chinese traditions with global influences; politeness, efficiency, and long working hours are common workplace expectations. Rent can be high, so many employees share accommodation or live farther from central districts. Employers may provide meals, uniforms, transport support, or staff housing, but this should be confirmed before accepting an offer. Foreign nationals generally need an approved employment visa sponsored by an employer before starting work. Applicants should prepare qualifications, references, a valid passport, and sufficient funds for relocation. Hong Kong has reliable healthcare, shopping, nightlife, and outdoor activities, but newcomers should budget carefully.