Waiter / Waitress - Cafe Malacca

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Waiter/Waitress at Café Malacca is responsible for welcoming guests, taking and serving orders, explaining menu items, handling requests, maintaining table presentation, and processing bills accurately. Candidates should have previous experience in hotel or restaurant service, good knowledge of food and beverages, strong communication skills, and a courteous, guest-focused attitude. Fluency in English is normally required; Cantonese and other languages are advantageous. The role requires teamwork, attention to detail, a professional appearance, and the ability to work shifts, weekends, and public holidays in a busy luxury-hotel environment.

About the employer

Shangri-La Group is a major luxury hospitality company headquartered in Hong Kong, operating hotels, resorts, residences, and related businesses across Asia, the Middle East, Europe, North America, and other markets. Its properties are known for personal service, elegant surroundings, and strong emphasis on genuine hospitality. In Hong Kong, Shangri-La operates prominent luxury hotels including Island Shangri-La and Kowloon Shangri-La. The group offers careers across food and beverage, rooms, culinary operations, events, engineering, finance, and management. Employees may receive benefits such as meals, uniforms, training, medical coverage, staff rates, and opportunities for internal or international transfer, depending on the property and employment contract. Café Malacca is associated with the group’s dining operations and focuses on Malaysian and Southeast Asian cuisine in a polished hotel setting.

Working in Hong Kong

Hong Kong is a compact coastal city with a fast-paced lifestyle, excellent public transport, and a strong hospitality and tourism industry. Job opportunities are available in luxury hotels, restaurants, bars, catering, events, retail, finance, technology, and education. The culture blends Cantonese traditions with international influences; politeness, punctuality, efficiency, and respect for hierarchy are valued at work. Rent can be high, particularly on Hong Kong Island and in Kowloon, so many employees share apartments or live in the New Territories. The city offers outstanding food, shopping, nightlife, hiking, beaches, and nearby islands for weekend trips. Overseas employees generally need an employer-sponsored employment visa and must meet qualification and salary requirements; visitors cannot work legally. Employers may assist with visa applications, but candidates should confirm housing, insurance, working hours, and benefits before relocating. English is widely used in hotels, while Cantonese is helpful for daily life.