Guest Relations Officer (Residences)

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Guest Relations Officer (Residences) welcomes residents, manages enquiries, coordinates requests, handles complaints and helps deliver a personalised luxury living experience. Candidates should have experience in guest relations, front office, hospitality or a similar customer-service role, preferably within a five-star hotel or serviced residence. Strong spoken and written English, excellent communication, grooming and problem-solving skills are expected; Indonesian language ability is valuable. The role requires a warm, discreet and professional manner, attention to detail, confidence using hotel or property-management systems, and flexibility to work shifts, weekends and public holidays. Candidates should be comfortable working with international residents and coordinating effectively with housekeeping, engineering, security and other departments.

About the employer

Shangri-La is a Hong Kong-founded luxury hospitality group operating hotels, resorts and residences across Asia, the Middle East, Europe, North America and other international markets. The group is recognised for refined service, distinctive locations and its tradition of warm Asian hospitality. Shangri-La properties typically provide accommodation, dining, wellness, meetings and residential services, with strong emphasis on personalised guest care and operational standards. In Indonesia, the company has operated high-end hospitality businesses and is known for serving leisure travellers, corporate guests, long-stay residents and events. Employees generally work in multicultural environments and may receive structured training, staff meals, service-charge participation and opportunities to move within the wider group, depending on the property and employment contract.

Working in Indonesia

Indonesia offers hospitality opportunities across Bali, Java, Lombok, Batam and other resort islands. Bali has the largest international tourism market, while Jakarta and Surabaya provide more corporate and residential roles. Work commonly involves long hours, friendly service and a strong emphasis on hierarchy, teamwork and respectful communication. Life in Bali combines beaches, temples, outdoor activities and a large expatriate community, although traffic, seasonal crowds and rising rents can be challenging. Employees should secure a written contract covering salary, accommodation, meals, insurance and service charge. Foreign nationals normally need employer sponsorship and an appropriate work permit and stay visa; working on a tourist visa is not permitted. Indonesian citizens generally need standard identity, tax and banking documents. Research the exact island, transport, healthcare and housing costs before relocating.