Duty Manager

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Duty Manager oversees daily hotel operations during assigned shifts, ensuring smooth guest services, effective communication between departments, and prompt resolution of complaints or emergencies. Candidates are generally expected to have hotel or resort experience, strong knowledge of front-office operations, and excellent English communication skills. Leadership, decision-making, problem-solving, and customer-service abilities are essential. The role requires flexibility to work rotating shifts, weekends, and holidays. Shangri-La would expect a professional, calm, guest-focused manager who can motivate colleagues, protect service standards, handle operational decisions independently, and represent the resort positively at all times.

About the employer

Shangri-La Group is a leading luxury hospitality company founded in Asia and recognized for its hotels, resorts, and signature service culture. The group operates properties across Asia, the Middle East, Europe, North America, and other international destinations under brands including Shangri-La, Kerry Hotels, JEN, and Traders. In the Philippines, Shangri-La properties are known for premium accommodation, dining, wellness, and resort experiences, including its well-established destinations in Manila and Boracay. The company places strong emphasis on warm hospitality, employee development, teamwork, and personalized guest service. Working for Shangri-La typically offers exposure to international hotel standards, multicultural teams, structured training, and opportunities to progress within the global hospitality industry.

Working in Philippines

The Philippines offers varied opportunities in hospitality, tourism, food and beverage, diving, wellness, transport, and remote work. Popular island destinations such as Boracay, Cebu, Palawan, Bohol, and Siargao have active resort economies, although jobs may be seasonal and wages vary considerably. Filipino culture is welcoming, family-oriented, community-minded, and strongly influenced by English-language education and international tourism. Lifestyle ranges from busy urban living to relaxed beach communities, with generally affordable food and services but higher costs in major resort areas. Foreign workers normally need an appropriate employer-sponsored work visa or permit and should not work on a tourist visa. Relocating requires checking immigration rules, accommodation, healthcare, banking, and transportation before arrival. Local weather includes a dry season and a wet or typhoon season, so island transport and employment conditions should be considered carefully.