Learning & Development Manager

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Learning & Development Manager is responsible for planning, delivering and evaluating training programmes that support Shangri-La’s service standards and business goals. Candidates typically need a diploma or degree in hospitality, human resources, education or a related field, together with several years of hotel training or operational experience. Strong communication, presentation, coaching and organisational skills are expected, along with confidence working with employees at different levels. The role involves identifying development needs, coordinating induction and ongoing training, maintaining training records, supporting talent development and measuring programme effectiveness. Experience with hospitality standards, learning systems and Malaysian employment practices would be advantageous.

About the employer

Shangri-La Hotels and Resorts is a Hong Kong-founded luxury hospitality group operating hotels, resorts and related properties across Asia, the Middle East, Europe, North America and other international destinations. The brand is known for warm Asian hospitality, personalised service and high standards in accommodation, dining, wellness and meetings. Its Malaysian portfolio has included prominent city and resort properties, offering careers across hotel operations, guest services, food and beverage, finance, engineering, sales and people development. Shangri-La places strong emphasis on employee learning, service culture and internal career progression. A Learning & Development Manager supports this culture by helping colleagues build the technical, leadership and guest-service skills required for consistent performance. Specific duties, benefits and salary may vary by property, location and level of experience.

Working in Malaysia

Malaysia combines a modern, multicultural mainland with attractive island destinations such as Langkawi, Penang, Tioman, Redang and parts of Sabah and Sarawak. Hospitality opportunities are strongest in Kuala Lumpur, Penang, Johor, Langkawi, Kota Kinabalu and major resort areas, particularly in hotels, food and beverage, tourism, wellness and events. Malay, Chinese and Indian influences shape local food, festivals and daily life, while English is widely used in business and hotels. Living costs vary: Kuala Lumpur is more urban and expensive, while resort islands may offer quieter lifestyles but fewer services. International employees generally need an employer-sponsored Employment Pass, with eligibility and approval handled through Malaysian immigration authorities. Applicants should confirm visa requirements, accommodation, medical coverage, taxation and relocation support with Shangri-La before accepting an offer. Malaysia’s tropical climate, diverse cuisine and friendly communities can make relocation appealing.