Sales Manager, RSR & GSH

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Sales Manager, RSR & GSH is expected to drive revenue for Shangri-La Rasa Sayang Resort and Golden Sands Resort in Penang, managing corporate, leisure, group and travel-trade accounts. Typical requirements include a diploma or degree in hospitality, tourism, business or a related field, several years of hotel sales experience, strong knowledge of Malaysian and international markets, and a proven record of achieving targets. The successful candidate should be commercially minded, confident in negotiations and presentations, well connected within the travel industry, and capable of developing strategic partnerships. Excellent communication, customer relationship management, reporting, teamwork and organizational skills are essential. Flexibility to attend networking events, conduct sales calls and travel when required is also expected.

About the employer

Shangri-La Group is a leading luxury hospitality company founded in Hong Kong, with hotels, resorts and residences across Asia, the Middle East, Europe, North America and other international markets. The group is known for warm Asian hospitality, high service standards and distinctive properties in city and resort destinations. In Malaysia, Shangri-La operates several established hotels and resorts, including Shangri-La Rasa Sayang Resort & Spa and Golden Sands Resort in Penang. These properties serve leisure travelers, families, corporate guests, groups and international tour markets. Employees typically work in a multicultural environment with opportunities for professional development, staff benefits and exposure to global hospitality practices. The company places strong emphasis on guest satisfaction, operational excellence, responsible business practices and building long-term relationships with customers and business partners.

Working in Malaysia

Penang Island is one of Malaysia’s best-known hospitality and tourism destinations, combining George Town’s UNESCO-listed heritage area with beaches, resorts and a lively food scene. Job opportunities are common in hotels, restaurants, events, travel agencies, retail, wellness and customer-facing services, although competition can be strong. Local culture blends Malay, Chinese, Indian and colonial influences, reflected in festivals, architecture and cuisine. Lifestyle is generally relaxed and affordable compared with Kuala Lumpur, with convenient amenities, public transport, beaches and active expatriate communities. Foreign nationals normally need a Malaysian employment pass sponsored by their employer; working before approval is not permitted. Employers usually manage the application process, while candidates must provide valid travel documents and qualifications. Relocation costs, housing, healthcare, tax treatment and family visa arrangements should be confirmed before accepting an offer.