Assistant Front Office Manager

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Assistant Front Office Manager supports the Front Office Manager in overseeing reception, concierge, guest services, telephone operations and room allocation. The role typically requires several years of hotel front-office experience, preferably in an international luxury property, along with strong knowledge of hotel systems and guest-service standards. Candidates should demonstrate leadership, sound decision-making, excellent communication and problem-solving skills, and the ability to manage complaints professionally. Fluency in English is essential; additional languages are advantageous. The successful candidate is expected to coach team members, maintain smooth daily operations, protect guest satisfaction, coordinate with other departments and work flexible shifts, including weekends and public holidays.

About the employer

Shangri-La Hotels and Resorts is a luxury hospitality group founded in Asia and recognised for warm, personalised service and high-quality accommodation. The company operates hotels, resorts and residences across Asia, the Middle East, Europe, North America and other international destinations. Shangri-La Singapore is a long-established luxury hotel set near Orchard Road, with extensive guest rooms, suites, restaurants, meeting facilities, gardens and wellness services. Its workplace culture generally emphasises genuine hospitality, teamwork, professional development and attention to detail. Employees may work with international guests and colleagues while following the group’s service standards and operational procedures. The company hires across hotel operations, food and beverage, culinary, engineering, sales, finance, human resources and guest services, making it a significant employer within Singapore’s hospitality sector.

Working in Singapore

Singapore is a modern island city-state with strong opportunities in hospitality, tourism, finance, technology, healthcare, logistics and education. Hotel employees benefit from an international environment, efficient public transport and access to diverse food, shopping and cultural attractions. The lifestyle is convenient and generally safe, although accommodation and everyday expenses can be high, especially near the city centre. Singapore’s culture blends Chinese, Malay, Indian and international influences, reflected in its languages, festivals and cuisine. Foreign workers normally need employer-sponsored permission before starting work. Depending on qualifications, salary and experience, this may involve an Employment Pass or S Pass; the employer submits the application to Singapore’s Ministry of Manpower, and requirements can change. New arrivals should budget for housing deposits, transport, medical costs and daily expenses, and confirm the employer’s relocation, accommodation, insurance and work-pass support before accepting an offer.