Duty Manager (Front Office)

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Duty Manager oversees daily front-office operations, ensuring smooth check-in and check-out, guest satisfaction, service recovery, room allocation, and effective coordination with housekeeping and other departments. Candidates typically need hotel operations experience, strong knowledge of front-office procedures, excellent communication skills, and confidence handling guest concerns. Experience with hotel property-management systems and supervisory responsibilities is advantageous. The role requires a professional, calm, and hands-on leader who can work shifts, weekends, and public holidays. Candidates are expected to maintain Shangri-La service standards, support team performance, respond quickly to operational issues, and represent the hotel positively throughout the guest journey.

About the employer

Shangri-La Hotels and Resorts is a luxury hospitality group founded in Hong Kong and internationally recognised for warm Asian hospitality. The group operates hotels, resorts, and residences across Asia, the Middle East, Europe, North America, and other destinations. Shangri-La Singapore is a prominent luxury property set near Orchard Road, offering accommodation, dining, meetings, events, recreation, and wellness facilities. The company places strong emphasis on personalised guest service, operational excellence, employee development, and creating memorable experiences. Its workforce includes colleagues from many nationalities and departments, making it a multicultural environment with opportunities in hotel operations, food and beverage, events, engineering, finance, and management. Employees are generally expected to demonstrate professionalism, teamwork, cultural awareness, and a strong commitment to hospitality standards.

Working in Singapore

Singapore is a compact, highly developed island city-state with strong opportunities in hospitality, tourism, food and beverage, finance, technology, healthcare, and logistics. The culture is multicultural, with English widely used alongside Mandarin, Malay, and Tamil. Life is generally safe, clean, efficient, and fast-paced, with excellent public transport, diverse food, shopping, parks, and international communities. Accommodation and daily expenses can be high, especially near central districts, so budgeting is important. Foreign employees normally require an employer-sponsored work pass, such as an Employment Pass, S Pass, or Work Permit, depending on qualifications, salary, and eligibility rules. Employers usually guide successful candidates through the application process. New arrivals should arrange a passport, employment documents, housing, healthcare coverage, and a local bank account before or shortly after arrival.