Resident Manager

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Resident Manager supports the General Manager in overseeing daily resort operations, guest satisfaction, service standards, financial performance, and departmental coordination. Candidates typically need a degree in hospitality or business, substantial experience in luxury hotels or resorts, and proven leadership across rooms, food and beverage, guest services, and operations. Strong communication, commercial awareness, problem-solving, and knowledge of international service standards are expected. The successful candidate should be hands-on, calm under pressure, culturally sensitive, and able to motivate diverse teams while maintaining Shangri-La’s service philosophy. Flexibility to work long hours, weekends, and public holidays is essential.

About the employer

Shangri-La Hotels and Resorts is a leading luxury hospitality group founded in Hong Kong, with hotels, resorts, and residences across Asia, the Middle East, Europe, North America, and other international markets. The brand is known for warm Asian hospitality, high service standards, premium accommodation, and distinctive resort experiences. Its Philippines properties include major luxury hotels and island resorts serving leisure, business, and events guests. Shangri-La places strong emphasis on guest care, employee development, operational excellence, and responsible business practices. A Resident Manager typically works within a large, multicultural management team and helps translate the company’s service philosophy into consistent daily operations. Benefits and employment conditions vary by property and may include housing, meals, transportation, medical coverage, bonuses, and staff travel privileges.

Working in Philippines

The Philippines offers hospitality opportunities in Manila, Cebu, Boracay, Palawan, Bohol, and other resort destinations, especially in hotels, tourism, restaurants, diving, wellness, and events. Filipino culture is warm, family-oriented, community-minded, and strongly influenced by Spanish, American, and Asian traditions. Island life can be relaxed and scenic, with beaches, diving, outdoor activities, and a lower cost of living than many major international cities, although remote locations may have limited transport, healthcare, and shopping. English is widely used in workplaces. Foreign professionals normally need an employer-sponsored work permit and 9(g) pre-arranged employment visa; working on a tourist visa is not permitted. Employers commonly assist with immigration, accommodation, airport transfers, and relocation. Candidates should confirm salary, housing, tax, insurance, travel arrangements, and contract terms before accepting a resort position.