Reservation Executive

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Reservation Executive manages room reservations, amendments, cancellations, and guest enquiries through telephone, email, and booking systems. Requirements typically include hotel reservations or front-office experience, strong English communication skills, good computer literacy, and familiarity with property-management or central-reservation systems. Knowledge of additional languages and experience with Shangri-La or other luxury-hotel standards are advantageous. The successful candidate is expected to provide accurate, prompt, and courteous service, maximise room revenue through effective selling, maintain precise booking records, coordinate with Front Office and Sales teams, and handle guest requests professionally. The role requires attention to detail, flexibility for shifts, and the ability to remain calm during busy periods.

About the employer

Shangri-La is a luxury hospitality group founded in Singapore and recognised for its Asian-inspired approach to warm, personalised service. The group operates hotels, resorts, and related hospitality properties across Asia, the Middle East, Europe, North America, and other international markets. Shangri-La Singapore is a prominent luxury hotel near Orchard Road, serving leisure travellers, business guests, groups, and events. The company places strong emphasis on guest satisfaction, gracious service, employee development, and cultural understanding. Team members typically work in a structured hotel environment with opportunities to collaborate across departments and build international hospitality experience. Benefits and conditions vary by position and employment status, but may include staff meals, uniform provision, training, leave benefits, and preferential accommodation rates. Salary depends on experience, qualifications, shift requirements, and the final employment package.

Working in Singapore

Singapore is a compact, highly developed island city-state with strong opportunities in hotels, tourism, aviation, retail, finance, technology, healthcare, and logistics. Its culture blends Chinese, Malay, Indian, and international influences, reflected in its food, festivals, languages, and neighbourhoods. Life is safe, efficient, and convenient, with excellent public transport, modern healthcare, shopping, and many dining options. Housing can be expensive, especially near central areas, so newcomers often compare shared accommodation with suburban options. Singapore has a tropical climate with year-round heat, humidity, and frequent rain. Foreign employees need an approved work pass; the employer normally applies for an Employment Pass or S Pass after making an offer, subject to current salary, qualification, and eligibility rules. Candidates should confirm visa terms, accommodation, insurance, and relocation support directly with Shangri-La before moving.