Sales & Marketing Coordinator

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Sales & Marketing Coordinator supports the sales and marketing team with customer communication, promotional activities, sales administration, event coordination, market research, reports and maintenance of client records. Candidates are generally expected to have a diploma or degree in hospitality, business, marketing or a related field, together with good written and spoken English. Experience in hotel sales, marketing or administration is advantageous. The role requires strong organisation, attention to detail, confidence using Microsoft Office and other office systems, and the ability to coordinate several tasks under deadlines. A professional appearance, positive attitude, teamwork, commercial awareness and a genuine interest in delivering excellent guest and client service are also expected.

About the employer

Shangri-La Group is an international luxury hospitality company headquartered in Hong Kong, with hotels, resorts and related businesses across Asia, the Middle East, Europe, North America and other destinations. Its portfolio includes Shangri-La, Kerry Hotels, JEN by Shangri-La and Traders brands. Shangri-La properties are known for personalised service, comfortable accommodation, restaurants, events, wellness facilities and strong local connections. In Malaysia, the group operates established hotels and resorts serving business travellers, leisure guests, groups and major events. Employees typically work in a structured, service-focused environment with opportunities to develop careers across hotel operations, sales, marketing, food and beverage, rooms and corporate functions. The company places emphasis on hospitality standards, teamwork, guest satisfaction and professional development.

Working in Malaysia

Malaysia offers opportunities in hotels, resorts, tourism, events, restaurants, retail and corporate services, particularly in Kuala Lumpur, Penang, Langkawi, Kota Kinabalu and other resort destinations. Its culture combines Malay, Chinese, Indian and indigenous traditions, with English widely used in business and hospitality. Lifestyle options range from modern city living and shopping to beaches, rainforests, diving and island activities. Langkawi, Penang and Sabah are popular choices for resort-based workers, while Kuala Lumpur provides broader career opportunities. Foreign employees normally need an employer-sponsored Employment Pass, and the company must generally obtain approval before work begins. Requirements vary by nationality, role, salary and sector, so candidates should confirm current rules with the employer and Malaysian authorities. Relocation costs, accommodation, transport, healthcare and tax arrangements should be discussed before accepting an offer.