Events and Operations Assistant Manager, Family Experience

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

This role supports the planning and daily operation of family-focused experiences, activities and events at Shangri-La Singapore. Requirements typically include a diploma or degree in hospitality, events, tourism or a related field, together with experience in hotel operations, event coordination or guest activities. The successful candidate should be organised, creative, service-oriented and comfortable supervising staff, coordinating vendors and managing event logistics. Strong communication skills, problem-solving ability and confidence working with children and families are important. The candidate is expected to maintain high service standards, work flexible hours, manage multiple priorities and create safe, engaging experiences that reflect the hotel’s luxury brand.

About the employer

Shangri-La is a luxury hospitality group founded in Asia and recognised for its hotels, resorts and distinctive service culture. The group operates properties across Asia, the Middle East, Europe, North America and other international markets. Shangri-La Singapore is a well-established city resort located near Orchard Road, offering guest rooms, dining venues, meeting facilities, leisure amenities and family-oriented experiences. The company places strong emphasis on warm Asian hospitality, personalised service, operational excellence and colleague development. Employees generally work in a multicultural environment and support guests from around the world. For an events and family-experience position, Shangri-La’s focus is likely to include memorable programming, safe activities, smooth event execution and consistent service standards for children, parents and other hotel guests.

Working in Singapore

Singapore is a compact island city-state with strong opportunities in hospitality, tourism, events, food and beverage, finance, technology and healthcare. The culture is multicultural, combining Chinese, Malay, Indian and international influences, with English widely used at work. Life is generally safe, clean and efficient, although housing and daily expenses can be high. Public transport is excellent, and most areas are easy to reach without a car. Singapore has a tropical climate, extensive shopping and dining options, green spaces and a busy events calendar. Foreign hires normally need an employer-sponsored work pass, such as an Employment Pass or S Pass, subject to government eligibility requirements and salary thresholds. Relocating employees should budget for accommodation, healthcare, transport and deposits, and confirm pass sponsorship, benefits and relocation support before accepting an offer.