Service Manager - Income Audit

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Service Manager - Income Audit is responsible for reviewing daily hotel revenue, reconciling income from rooms, restaurants, events and other outlets, checking supporting documents, and ensuring accurate postings and compliance with financial controls. Candidates typically need a degree or diploma in accounting, finance or hospitality management, along with several years of hotel finance or income-audit experience. Familiarity with hotel systems such as Opera, POS platforms and Microsoft Excel is valuable. Shangri-La expects a detail-oriented, ethical and organized professional who can identify discrepancies, meet reporting deadlines, work confidently with operational departments and lead or support the income-audit team. Strong communication skills and good English are generally required.

About the employer

Shangri-La is a major luxury hospitality group founded in Asia and known for hotels, resorts and residences across the world. Its properties are recognized for warm Asian hospitality, high service standards, distinctive dining and comprehensive guest facilities. The group operates in destinations throughout Asia, the Middle East, Europe and Africa, serving business and leisure travelers. Shangri-La hotels commonly provide accommodation, restaurants, meeting facilities, spas and recreational services, supported by structured operational and finance teams. Employees are generally expected to demonstrate professionalism, cultural awareness, teamwork and a strong commitment to guest satisfaction. Depending on the property, the company may offer training, career development, staff meals, medical benefits and other hospitality-related benefits. Conditions vary by hotel, position and local employment regulations.

Working in Indonesia

Indonesia offers hospitality opportunities across Java, Bali, Lombok, Batam and other resort islands, with roles in hotels, finance, food and beverage, events and guest services. Jakarta, on Java, is a major business center with diverse international employers, while Bali provides a more tourism-focused lifestyle and a large expatriate community. Indonesian culture values respect, family, community and religious diversity; modest dress and considerate behavior are appreciated. Living costs vary widely, with Jakarta and Bali generally more expensive than smaller cities. Employees should confirm whether accommodation, transport, meals, insurance and relocation support are included. Foreign nationals normally need an employer-sponsored work authorization and appropriate residence visa before starting employment; tourist visas do not permit work. Requirements can change, so candidates should verify details with the employer and Indonesian immigration authorities.