Service Associate - Finance (Accounts Receivable)

Role summary

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The Service Associate – Finance (Accounts Receivable) supports accurate and timely financial operations, including posting payments, preparing invoices, reconciling guest and company accounts, monitoring outstanding balances, and maintaining organized records. Candidates generally need a degree or diploma in Accounting, Finance, or a related field, along with good numerical ability and basic knowledge of accounting systems and Microsoft Office. Previous hotel, hospitality, or accounts receivable experience is advantageous. Shangri-La expects a dependable, detail-oriented team member with strong communication skills, confidentiality, professional presentation, and the ability to meet deadlines while delivering courteous service to internal departments and external clients.

About the employer

Shangri-La Hotels and Resorts is a globally recognized luxury hospitality group founded in Hong Kong, with hotels, resorts, and residences across Asia, the Middle East, Europe, North America, and other destinations. Its Philippine properties are known for high standards in accommodation, dining, guest service, and resort experiences. The company emphasizes warm Asian hospitality, operational excellence, employee development, and responsible business practices. Finance associates support these standards by maintaining accurate records, protecting company revenue, and ensuring smooth coordination between front office, sales, purchasing, and management teams. Compensation and benefits vary according to the specific property, location, experience, and employment arrangement.

Working in Philippines

The Philippines offers hospitality, finance, tourism, shared-services, and customer-support opportunities, particularly in Metro Manila, Cebu, Boracay, Palawan, and major resort areas. Filipino culture is welcoming, family-oriented, and relationship-driven, while English is widely used in workplaces. Lifestyle varies from busy urban living to relaxed island communities, with generally warm weather, affordable local food, and strong access to beaches and outdoor activities. Foreign nationals normally need an appropriate work permit and visa arranged with employer support; tourist status does not authorize employment. Relocation planning should include accommodation, transportation, healthcare, banking, tax registration, and travel insurance. Employees should confirm salary, service charge, housing, meals, and benefits directly with the Shangri-La property before accepting an offer.